Complaint Information for Complaints Related to Health Care

 

Complaints about clinics.

  • Call the patient service representative at the clinic to discuss your complaint.
    If the clinic does not have a patient service representative, ask to speak with the clinic manager.
  • You may file a complaint about a network or participating clinic with your health carrier or HMO. Contact the member services section at your health carrier or HMO.
  • Complaints about practitioners.

  • For complaints about a doctor, call the Board of Medical Practice at (612) 617-2130 or 1-800-657-3709.
    This Board also licenses physician assistants, acupuncturists, respiratory care practitioners, traditional midwives, and athletic trainers.
  • For complaints about a dentist, call the Board of Dentistry at (612) 617-2250.
  • For complaints about a psychologist, call the Board of Psychology at (612) 617-2230.
  • Complaints about Health Carriers or Health Maintenance Organizations (HMOs) and/or their providers

  • Call the member services or customer services phone number on the back of your member card.  You have the right to submit a complaint orally or in writing. If your oral complaint is not resolved to your satisfaction, you can submit a written complaint. In either case, you have the right to appeal a complaint decision that does not satisfy you.
  • If you are enrolled in an HMO, call the Minnesota Department of Health, Managed Care Systems section at (651) 201-5100 or 1-800-657-3916 to file a complaint. The complaint form can be sent to you or you can find it online at www.health.state.mn.us/hmo .
  • If you are covered by a health carrier that is not an HMO, call the Minnesota Department of Commerce, Consumer Response Team at (651) 296-2488 or 1-800-657-3602. Look on the back of your health card to see if these phone numbers are listed there.
  • If you are covered by a non-government self-insured group, the State has no authority to investigate your complaint. To register a complaint, contact the organization that takes care of employee claims. This number is usually on the back of your member card. You can also contact your employer. If you still need assistance, you can contact the Minnesota Attorney General’s office at (651) 296-3353 or 1-800-657-3787 and the U.S. Department of Labor at 1-866-444-3272 to see if they can assist you with your specific issue.

Complaints about hospitals

To file a complaint about a hospital, call the Minnesota Department of Health, Facility and Provider Compliance complaint intake line at (651) 201-4200. Note: They do not take billing complaints. For billing complaints call the patient service representative at the hospital. To see resolved complaints go to www.health.state.mn.us/divs/fpc/ohfcinfo/contohfc.htm (click in the left column on View Resolved Complaint Findings).

Complaints about home health care providers.

  • To file a complaint about a home health care agency, call the Facility and Provider Compliance complaint intake line at  (651) 201-4200.

Complaints about nursing homes.

  • To file a complaint about a nursing home, call the Facility and Provider Compliance complaint intake line at (651) 201-4200.

    The Joint Commission on Accreditation of Healthcare Organizations accredits health care organizations in order to improve quality and safety of care. The Quality Check section on its web site allows users to see the survey results. To find out the number and type of complaints regarding one of its accredited health care organizations call the Office of Quality Monitoring at 1-800-994-6610. You can also file complaints with this organization regarding quality of care at an accredited healthcare organization.

 

Updated Tuesday, 26-Nov-2013 10:15:46 CST November 2013