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Office of Performance Improvement (OPI)
Helping Clients Keep WIC Appointments
Central/Northwest Inter-Agency Partnership
This group of agencies is experiencing lost productivity and lost opportunities for clients due to high “no show” rates at their public health clinics. The project is looking at process and system changes that will improve the rates, promote health for the clients and improve the local public health infrastructure.
- Contact: Joyce Mueller, Director, Crow Wing County
- Participants: Becker, Wadena, Morrison, Crow Wing, Stearns, Kanabec, Mille Lacs, Todd, and Isanti Counties
Narrative
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Life Happens: Helping Clients Keep WIC Appointments (PDF: 76KB / 4 pages) |
Tools Used
To learn how these tools informed this organization's project, read the PDF document above. To view the tools themselves, click on the icons at left.
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Fishbone Diagram: See narrative, above |
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Flowchart: See narrative, above |
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PDSA (Plan-Do-Study-Act): See narrative, above |
