Aim Statement: An aim statement is a written, measurable, and time-specific description of the accomplishments the team expects to make from its improvement efforts. More Information: Aim Statements
Brainstorming: Creatively and effectively generates a high volume of ideas on a given topic, in a non-judgemental way. More Information: Brainstorming
Cause and Effect Diagram: See Fishbone Diagram
Check Sheet: A method of recording and compiling data from archives or observations, to detect trends or patterns. More Information: Check Sheets
Control Chart: Helps to monitor, control, and improve process performance over time by studying variation and its source. More Information: Control Charts
Critical Path: The sequence of activities during a project that, if one is delayed, will delay the entire project. More Information: Gantt Charts
Flowchart: Flowcharts identify the steps and sequence of events in a process so as to minimize duplication, address problem areas, and standardize work. More Information: Flowcharts
Force Field Analysis: A technique that helps organizations investigate the balance of power in resolving an issue, by pitting the "pros" and "cons" of a situation against one another. More Information: Force Field Analyses
Gantt Chart: A way of scheduling a project's activities, which shows the most efficient way of organizing/sequencing activities, to maximize output in the shortest reasonable time. More Information: Gantt Charts
Histogram: Summarizes process data over a period of time, and presents frequency in the form of a bar graph. More Information: Histograms
Interrelationship Digraph: Interrelationship digraphs identify and analyze relationships among critical factors that impact an issue so as to hone in on key drivers and outcomes. More Information: Interrelationship Digraphs
Kaizen: A Kaizen event is a facilitated group effort that looks closely at a process to target wait time, duplicative work, and other waste that makes your job more difficult than it needs to be. More Information: Lean and Kaizen
Lean: Lean thinking comes from the Japanese manufacturing industry and has been applied to many industries including health care and public health. The idea is to work smarter, not harder. More Information: Lean and Kaizen
Line of Sight Model: See Logic Model
Logic Model: Logic models illustrate how a project, program, or policy is understood or intended to produce particular results. More Information: Logic Models
Mission Statement: A mission statement allows a group to work toward a common purpose, in a unified manner. For help in creating or assessing a mission statement, visit:
Community Engagement: Mission Clarity
Community Engagement: Developing a Mission Statement
Multivoting: See Nominal Group Technique
Nominal Group Technique: A way of coming to a consensus based on the relative importance of issues or solutions. More Information: Nominal Group Technique
Pareto Chart: Focuses on the problems that offer the greatest potential for improvement by showing their relative frequency or size in a descending bar graph. More Information: Pareto Charts
PDSA: Plan-Do-Study-Act: Also called Plan-Do-Check-Act (PDCA). An iterative, four-stage problem-solving model used for improving a process or carrying out change. More Information: PDSA
Performance Improvement: The concept that a process can be measured and then modified to increase efficiency, efficacy, or output.
Performance Management: A method of working together to ensure that goals are achieved efficiently, best using an organization's resources.
Prioritization Matrix: A tool that can help an organization make decisions by narrowing options down by systematically comparing choices through the selection, weighing, and application of criteria. More Information: Prioritization Matrices
Process Capability: A method of measuring whether an organization is meeting customer requirements. More Information: Process Capability
Quality Improvement: Quality improvement (QI) methods and tools are resources for increasing the efficiency and effectiveness of public health processes and activities.
Quality Improvement Collaborative: A partnership between the Local Public Health Association, MDH, and the University of Minnesota School of Public Health, intending to build a cultural of continuous quality improvement within the state's public health system.
Radar Chart: Radar charts show the gap between current and optimal performance for a variety of factors related to organizational or team performance. More Information: Radar Charts
Rapid Cycle Improvement: See PDSA
Run Chart: Tracks data over time to identify trends or patterns. More Information: Run Charts
Scatter Diagram: Tracks data to identify the relationship between two variables. More Information: Scatter Diagrams
Smart Chart: A communication tool, used to help organizations plan communications strategies. More Information: Smart Chart
Social Network Analysis (SNA): A method to assess the informal staff relationships that exist in an organization, with the end goal of using pre-existing relationships to build stronger teams and useful redundancies. More Information: Social Network Analysis
Steering Committee: A group that prioritizes an organization's or program's goals and business objectives.
Strategic Planning: The process of defining an organization's mission, vision, and values, and translating them into actionable goals. More Information: Strategic Planning
SWOT: Strengths-Weaknesses-Opportunities-Threats. A tool used to analyze the internal and external factors that might contribute to an organization's success or negatively impact its work. More Information: SWOT
Tree Diagram: A planning tool that helps link goals and sub-goals to activities. More Information: Tree Diagrams