Appointments

HuBERT Logo - Mama Loon with Baby Loon on Back

Appointments

HuBERT Cross-Reference


MN WIC Program

Binoculars Use Ctrl + F to search page for keywords or phrases.

Keywords/Phrases
agency 88, appointments for today, block off time, color, define resource, delete, error, mark as kept, missed appointment follow-up, reminder e-mails, reminder interval, resource, transfer, view appointments for date, WIC category
 

Blocking Off Time in HuBERT Appointment Scheduling

Local Agencies have previously submitted an enhancement request to be able to block off time in the HuBERT appointment schedule without having to adjust resource schedules in Build Clinic Calendar.

However, due to the prioritization of enhancements, which is currently limited to regulatory changes and eWIC enhancements, this change will not be implemented any time soon. Since this software limitation continues to impact a large number of agencies, and to keep the process for blocking time consistent across all agencies, each agency can create one prescreened record with the first name of TIME and last name of BLOCK–agency name (example: TIME BLOCK-HENNEPIN).

Each agency only needs one TIME BLOCK record since multiple appointments can be scheduled for the same record (this may be necessary depending on the amount of time that needs to be blocked off since the maximum appointment duration is 120 minutes).

However, for larger agencies with multiple clinics and resources scheduled every day, one record can be created for each clinic. The record should be named with the agency followed by an abbreviation for the clinic name (example: TIME BLOCK-HENNEPINBR for Hennepin’s Brookdale clinic).

To clarify, this TIME BLOCK record should only be used to block off time if a resource is sick or no longer available as scheduled. It should not be used to block off multiple resources for meetings or other scheduled functions. In these instances, Build Clinic Calendar should be used to adjust the resource schedules.

Prescreened records are purged to Agency 88 after 60 days. Once this occurs, you will need to search for your TIME BLOCK-AGENCY record in the Statewide database. Even if an appointment is scheduled, once a prescreened record is purged to 88, the system will move the record back to Agency 88 during the End-of-Day process. Please do not create a new record.

Please note:

  • The certification should NEVER be completed for this record.
  • This may affect any reports that provide information on appointments.

October 2016 HuBERT Hints #1 and #2

Back to Top

Reminder – Manually Mark Appointments as Kept for Participants Not Issued Benefits

This is just a reminder that HuBERT automatically marks appointments as kept as long as benefits are issued on the same date as the appointment. For participants that are not issued benefits, such as fully breastfed infants less than 6 months old and some-breastfeeding women more than 6 months postpartum, you will need to remember to manually mark the appointments as kept.

Doing this ensures the accuracy of any reports that provide information on appointment no-shows. Getting into the habit of doing this will also ensure that when the reminder message component is added to the current Food Finder app, the reminder messages will display appropriately for those participants who choose to use this feature.

July 2016 HuBERT Hints #2

Back to Top

Remember to Delete Appointments at Other Agencies when Participant Transfers to Your Agency

When a participant transfers to a different agency/clinic any appointments they may have scheduled at their previous agency/clinic are NOT automatically deleted by the system.

It is best practice when performing an in-state transfer to always delete appointments scheduled at another agency.

If a participant has an appointment scheduled, it will display in the Show Details panel on the Participant Search/List screen.

Show Details panel with next appointment circled in red

You can delete the scheduled appointments by opening the Appointments tab in the Participant Folder and clicking the View All button in order to display any appointments scheduled at another agency.

View All button

Clicking the View All button will do two things: display all appointments scheduled for household members and enable the Delete Appointment button.

Appointments tab

By deleting appointments scheduled at the participant’s previous agency, you will help to ensure that the no-show rate won't be inadvertently inflated by participants who have transferred out of an agency and that those appointments will be made available for other participants still receiving services from that agency.

May 2015 HuBERT Hints #2

Back to Top

General Information about Using Appointment Reminder E-Mails in HuBERT

If your agency uses the HuBERT appointment scheduler, an automated appointment reminder message can be sent via e-mail for those participants with an e-mail address entered into the E-mail field in Demographics.

In order for the system to know whether or not your agency elects to send e-mail reminders, a return e-mail address for your Local Agency WIC Program has to be entered into the back-end of HuBERT. This must be a valid e-mail address and can be either generic for your WIC program or to a specific individual. (Keep in mind this e-mail can be responded to even though the reminder message states "This is a system generated email. Please do not reply.")

You can send your agency’s return e-mail address to Tami Matti at tami.matti@state.mn.us. Please allow 5 business days for her to enter it into the HuBERT back-end. She will contact you via e-mail once this has been completed.

The Reminder Interval field in the Edit Appointment Type window is where you can specify how many days before each Appointment Type the reminder e-mail should be sent; the default is 7.

Edit Appointment Type window

The following is an example of the Appointment Reminder E-Mail Message. (NOTE: This message will be sent in Spanish if Spanish is selected in the Correspondence Preference field in the AdditionalInfo2 tab.)

Automated appointment reminder letter sent via e-mail

Some agencies have indicated that they would like to use this feature to remind participants of Nutrition Ed contacts/benefit pick-ups. In order to do this, these contacts would have to be scheduled using the HuBERT appointment scheduler.

Also, the reminder message template, which is the same for all local agencies, would have to be modified by the State since it is currently specific to certification appointments. The State is willing to modify this template based on feedback we receive from Local Agencies about wanting to use this message to remind participants of other scheduled contact appointments. If you are interested in doing this, please contact your State Program/Regional Consultant.

May 2013 HuBERT Hints #1

Back to Top

Reminder Interval

The Reminder Interval text box for system-defined Appointment Types has been enabled and can now be changed from the default of 7.

NOTE: The Reminder Interval is the number of days before an appointment that the system will automatically send an e-mail reminder to the participant.

From the 2.17.07 Release Document

Back to Top

Color of Date Changes when Appointment Slots Full

The date on the calendar in the Schedule Appointments for Household and the View Appointments for Date screens will turn aqua blue if there aren’t any appointments slots open for the date.

Note: Every slot must be full; it will not change colors if even a 5 minute increment is left open.

From the 2.16.06 Release Document

Back to Top

WIC Category Field in Schedule Appointments for Household

The WIC Category drop-down list has been changed to a disabled text field that displays the participant's current WIC Category as saved in the Demographics screen (MEMBER.WICStatus). This change was made because the WIC Category is not and has never been saved to the APPOINTMENT table and this was causing confusion when staff were able to select from the field.

From the 2.16.06 Release Document

Back to Top

Using the Missed Appointment Follow-up Function to Identify Participants Who Have Missed An Appointment during a Specified Time Frame

Please note: Detailed information about this function is provided in Session 8: Training Module 5 – Missed Appointment Follow-up.

The Missed Appointment Follow-up function is available in the Activities menu on the Participant Search/List screen.

You can use this to identify participants who have missed their scheduled appointment. To generate a list of participants, filter for a specific date (enter the same date in the From and To fields) or date range, select which WIC Categories you want to display, and then click the Apply Criteria button. The report results are records that do not have the Kept checkbox selected in the View Appointments for Dates screen (remember, the Kept checkbox is automatically selected by the system if benefits are issued for the participant on the same date as their appointment).

For more information about Print, Follow-up and View Comments, please review Session 8: Training Module 5 – Missed Appointment Follow-up.

November 2011 HuBERT Hints #3

Back to Top

Scheduling Appointments for Participants Purged to Agency 88

Description: Participants transferred from Agency 88 for whom an appointment is then scheduled are transferred back to Agency 88 during the End-of-Day process.

Explanation: The EOD process automatically purges records by changing the Agency ID to 88 in the Member table to indicate the participant’s record has been archived. The archive rules are based on the current certification status of the participant.

  • Prescreened > 60 days ago and not certified
  • Terminated > 6 months ago, not certified and currently not in a new cert attempt
  • Determined ineligible > 6 months ago and not certified

When a participant is transferred from Agency 88 and only updates are made to the Participant Folder, such as scheduling an appointment, the system automatically re-archives the record during the next EOD process.

What You Should Do: Continue to transfer the participant into your local agency and schedule the appointment. When the participant returns, you will have to search for them in Statewide. However, their appointment is maintained in their Participant Folder and on the appointment screens.

September 2011 HuBERT Hints #2

Back to Top

>