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MN WIC Program

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-9512, bandwidth, cpa signature, DVD, FedEx return labels, naming convention, performance, print, PRP, returning hardware, scan documents, speed, ST9612, toner cartridges, training video, void reason, windows XP


HuBERT Performance Update

The following information about HuBERT performance was provided at the regional meetings held on Monday, August 25:

Many factors can impact HuBERT Performance: Networks, Hardware, and Software. The following are some suggestions to consider that could possibly improve the system performance.

What can Local Agencies do?

Networks

  • Assess your network connectivity

• Contact your local IT for assistance in determining network congestion

• If WIC has a dedicated Internet service, contact local Internet provider for network support

  • Complete time tests and compare to established HuBERT performance benchmarks (see HuBERT Performance Benchmarks page on the MDH WIC website for the most recent benchmarks)

Hardware

  • Review inventory to ensure you don't have out-of-date models (any HP laptops) – call the MN Help Desk to receive a replacement
  • If using locally-owned computers, compare specifications to State-provided computer specifications (see HuBERT Computer Specifications page on the MDH WIC website for the current specifications)

Software

  • Assess what other programs/applications may be running simultaneously
  • Ensure that all system updates are being applied (malware/viruses can affect system performance)

What can/does MDH WIC do?

On-Going

  • Assess impact to performance during design of any future enhancements and prior to development
  • Require contractor to identify and implement any improvements in performance during software development for specific enhancements or defect fixes
  • Perform benchmarking to assess performance impact as part of UAT for any software release
  • Monitor performance of the centralized servers to ensure there are adequate resources and bandwidth

Long Term

  • Code improvements, system redesign, and architectural changes to improve system performance – this is a priority for MN and the SPIRIT User Group (SUG)

• This will be a major multi-year project and the timeline and funding for this upgrade is currently being discussed by the SUG

NOTE: The HuBERT Communications & Memos and the Resources & Forms pages on the MDH WIC website have links to the HuBERT Computer Specifications and HuBERT Performance Benchmarks pages.

August 2014 HuBERT Hints #3

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Deleted Scanned Documents Can Be Retrieved - Call Help Desk Immediately

The Help Desk can assist you with retrieving a scanned document that has been accidentally deleted if they are contacted immediately. The scanned document is still saved and available in other HuBERT databases the SAME day that a scanned document is deleted from the Production environment.

A confirmation message should display when deleting scanned documents to help you verify that you are deleting the correct document. The Session 3: Module 4 – Scan Documents training module that is available on the MDH WIC website provides more information about the scanning process,

April 2014 HuBERT Hints #2

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Optimal Bandwidth for Using HuBERT

The following are bandwidth recommendations for using HuBERT. Unfortunately, connection requirements are affected by more than we have control over in our environment, including the number of other users using the same network.

Testing of the speed between the HuBERT servers and your computer's location can be performed at: http://speedtest.mnwic.net.

The following is an estimation of required bandwidth to use HuBERT based on the number of users (Ref: Clinic Site Preparation for HuBERT – 6/8/12, page 4).

  • 1-3 users: 1.5 Mbps downspeed
  • 3-7 users: 3.5 Mbps downspeed
  • 8 or more: 5 Mbps or higher downspeed

January 2014 HuBERT Hints #3

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Small Fix Implemented on 12/13/13 May Show Improvement in Printing Speeds

Some agencies have indicated that since the last Release they've noticed benefits are printing slower after the Print for Selected Members button is clicked in the Issue Benefits screen. The State recognizes that HuBERT performance is very important. It can be difficult to identify efficiency issues though when it can be affected by many different factors, such as local agency network connectivity.

However, the State has been working with CSC in efforts to improve efficiency. For this issue, the developers identified a small fix that may improve printing speed: "re-indexing the FI Types". Testing has shown that printing may occur five to six seconds faster and that most improvement is seen with larger families being issued tri-monthly.

January 2014 HuBERT Hints #1

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Standard Printer Naming Convention "-9512"

This is a reminder that when you or your County IT names/renames WIC Source Technologies' printers, the name must contain "-9512" regardless of the actual Source Technologies printer model. This naming convention allows HuBERT to recognize the printer.

August 2013 HuBERT Hints #1

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Using FedEx to Return Hardware - No Longer Use "PRPs"

In late 2012, CSC switched from the red pre-paid FedEx return labels, which we called "PRPs" to the FedEx ground shipping labels shown below. (If you have any PRP labels still on-hand, please throw them away.)

FedEx label for returning hardware

Please do not use the term "PRP" when requesting a pickup from FedEx since they no longer recognize this term and may consequently reject your pickup request.

To Schedule a Pickup

To schedule a pickup, you can call 1-800-GO-FEDEX (1-800-463-3339). If you want to schedule a pickup on-line you can go to the website at: http://www.fedex.com/us/fcl/pckgenvlp/pickup and sign up for a free shipping account.

The number highlighted on the new return shipping label image:

CSC number 0642076

...is CSC's account number. When you schedule a package pickup with FedEx, you will need to indicate ground shipping and provide this number: 0642076.

August 2013 HuBERT Hints #1

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Playing the Midwest Participant Centered Services Training Video DVD on Windows XP State HuBERT Computers

Local agencies using State-owned Windows XP WIC computers may have trouble playing the DVD for the Midwest Participant Centered Services Training Video. If you are presented with a message indicating you need to "install a decoder" we are recommending that you install and use the application "VLC" to play the DVD. The application may be downloaded from www.videolan.org.

Installation must be performed as an administrative user, and may require the assistance of local IT.

July 2013 HuBERT Hints #2

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New Printers (ST9612) Will Use Toner Cartridges Faster than the Older Model ST9512 Printers

Since the ST9612 printers use toner cartridges at a faster rate than the older printer models, Local Agencies may want to order more than one spare toner cartridge per ST9612 printer.

January 2013 HuBERT Hints #2

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New Guidance for Returning Hardware to CSC

CSC recently switched from the red pre-paid FedEx return labels (PRP - shown below on the left) to FedEx ground shipping labels (shown below on the right).

PRP Labels - Old and New

The number highlighted on the new return shipping label image:

CSC number 0642076

...is CSC's account number. When you schedule a package pickup with FedEx, you will need to indicate ground shipping and provide this number: 0642076.

How to Schedule a Pickup

To schedule a pickup, you can call 1-800-GO-FEDEX (1-800-463-3339). If you want to schedule a pickup on-line you can go to the website at: http://www.fedex.com/us/fcl/pckgenvlp/pickup and sign up for a free shipping account.

December 2012 HuBERT Hints #1

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Changes to Scan Documents

When changes were made to the scan document process for the HuBERT Vendor Module, another State that uses the SPIRIT software was no longer able to scan. In order to resolve this issue, changes were made to the clinic application to use the same code used for vendor scanning. This resulted in a change to the Scan a Document interface.

Old and New Scan a Document Interface

The Scan a Document interface defaults to the appropriate selections for the clinic application so that you can still just click the OK button. These default settings should be used when scanning.

November 2012 HuBERT Hints #2

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Selecting the Correct Void Reason: "Printed in Error" versus "Printer Error"

It is important that the correct Reason for Voiding is selected from the drop-down list when benefits are voided. After running a query to assess why benefits are being voided, we found a high number of benefits that were voided due to "Printer Error" and yet, have had relatively few printer problems called into the Help Desk.

Printer Error should be selected when you have to void benefits due to the printer causing the benefit to be unusable, such as when the printing is out of alignment on the benefit, or it is sent to the printer and doesn't print.

Printed in Error should be selected when you've printed benefits and shouldn't have, such as if you were to print benefits for 3 months when the participant needs to return for a High Risk visit or MidCert appointment the next month.

Remember, if benefits are voided because the food package is incorrect, you should choose Food Prescription Change.

June 2012 HuBERT Hints #1

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