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Identified Issues with Current HuBERT Releases


MN WIC Program

This page will provide up-to-date information about any issues found by Local Agencies and confirmed by the State WIC Office and MN Help Desk.

These issues should have minimal impact on the HuBERT clinic application and will be fixed in a future Release.

Information provided about each bug includes a description, "What the User Should Do" or a work-around, and resolution (if known).


Release 2.19 - Issues Identified Since Release 2.19 Installed on Production in MN

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Posted 10/1/2014

CPA Household Alerts Displaying More than Once Resulting in Screen Focus Not on Most Recently Opened Participant Folder; Focus Remains on First Folder in the Household Opened (TWY-20 and 21)

Description: There are two issues contributing to the focus not being appropriately maintained on the most recent Participant Folder opened:

Household Alerts

  • If there is a CPA-created and a system-created household alert (such as Due for Mid-certification Assessment), the CPA-created alert is opening multiple times resulting in the first folder opened maintaining the screen focus instead of the most recent folder opened.
  • If there is a CPA-created household alert and a second folder is opened for that household leaving the first folder open (either by minimizing the first folder or just clicking on the Participant List), the CPA-created alert does not open again but the first folder opened maintains the screen focus and opens on top of the most recent folder opened.

Use of the Minimize Button

  • If when opening multiple Participant Folders in a household the minimize button is used to minimize the first Participant Folder opened instead of clicking on the Participant List (screen or button on the taskbar), the focus is maintained on the first folder opened, not the most recently opened folder.

What You Should Do: You don't have to use the Minimize button to switch between folders or return to the Participant List screen. You can click on the buttons on the taskbar or the Participant List screen in the background.

Resolution: These issues have been added to the issues queue.

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Posted 9/4/2014

Some-Breastfeeding Women More than 6 Months Postpartum Incorrectly Suggested Benefits when Second Unlinked Infant Record in Infants Born from This Pregnancy (TWY-18)

Description: Although Some-Breastfeeding women more than 6 months postpartum are not eligible to receive food benefits, HuBERT is incorrectly suggesting benefits to these women when a second unlinked infant record exists in the Infants Born from This Pregnancy window in Health Information.

Infants Born from This Pregnancy with two records

What You Should Do: If a second record was incorrectly added to the Infants Born from This Pregnancy window instead of editing the initial record, you can delete the incorrectly added record simply by highlighting it in the window and clicking the Delete button. This should resolve the incorrectly suggested issuance.

If, however, the second record is appropriate because a second infant was born but is not on WIC due to neonatal death or other circumstances, you should simply remove the checkmark from in front of the participant's name in the Issue Benefits screen so that no benefits are issued.

Resolution: This issue has been added to the issues queue.

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Posted 5/13/2014

System Incorrectly Assigning Risk Factor 113 to Children 3-5 Years Old Measured Recumbent (TMP-169)

Description: The system is incorrectly auto-assigning Risk Factor 113, Obese (Children 2-5 Years of Age), to children who are 3-5 years old and are measured recumbent. These measurements are also not being plotted on the Y2-6 grids as they should be.

What You Should Do: This should affect a very limited number of children since most 3-5 year old children are measured standing. However, if risk factor 113 is incorrectly assigned, document that it should NOT have been assigned in a note.

Resolution: This issue has been added to the issues queue.

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Posted 4/2/2014

Unable to Print Last set of Benefits for Breastfeeding Mom with Infant Breastfeeding beyond One Year (TMP-159)

Description: The system will NOT suggest benefits and displays Breastfeeding and cannot receive benefits for <PFDTU - LDTU> because her infant is getting more than the maximum amount of formula in the Issue Benefits screen for:

  • Fully or Mostly-Breastfeeding women;
  • When issuing last set of benefits (benefits with a PFDTU in the month their infant turns one year old);
  • If infant has been recertified; and
  • The Breastfeeding beyond One Year checkbox was selected in Health Information

What You Should Do: There are a couple of options to work around this issue:

  • OPTION #1: Certify the child the month after s/he turns 1 year old.
  • OPTION #2: Issue the current set of benefits to mom prior to starting the one year old's certification; issue benefits to the child after the certification has been completed.
  • OPTION #2: Issue benefits for both mom and the one year old prior to starting the certification; certify the child and then issue the remaining sets of benefits.

Resolution: This issue has been added to the issues queue.

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Posted 3/26/2014

Mostly and Some-Breastfeeding Women Not Displaying on Benefit Pickup Report (TMP-158)

Description: Mostly and some-breastfeeding women are not displaying on the Benefit Pickup Report (CLN006); their infants, and other children in the household, do display.

What You Should Do: Keep in mind when using the report that the linked mom might also be eligible for benefits.

Resolution: This issue has been added to the issues queue.

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Posted 3/24/2014

Homeless Date Verified of 3/18/2013 Displaying for All Participants in the State Office Module (TMP-156)

Description: In the State Office module, a Homeless Date Verified of 3/18/2013 is displaying for all participant records in the Homeless section of Demographics.

Homeless field with 3/18/14 displayed

For those participants who are actually marked as Homeless in the Clnic module, the correct homeless information is being displayed in the State Office module.

What You Should Do: This is a display issue in the State Office Module.

Resolution: This issue has been added to the issues queue.

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Posted 3/18/14

System is Incorrectly Assigning High Risk to Full-Term Infants Whose Length Falls below Grid and Percentile is N/A (TMP-153)

Description: The system is incorrectly assigning high risk for Risk Factor 121 when it is assigned to full-term infants whose length measurement falls below the lowest line on the Growth Grid resulting in a Length/Age percentile of N/A.

What You Should Do: You can use the Resolve High Risk Designation function in the Assign Certification Risk Factors screen to remove the incorrect system-assigned high risk.

Please note that if the infant is high risk for other risk factors, using the Resolve High Risk Designation function will remove ALL high risk, which may not be appropriate.

Resolution: This issue has been added to the issues queue.

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Posted 3/10/14

System is Incorrectly Assigning Risk Factor 142 to Children between 1-2 Years Old with Weeks Gestation of 37 Weeks (TMP-149)

Description: Risk Factor 142 should be assigned to children 1-2 years of age if their Gestation value in Health Information is 37 Weeks and 0 days. However, the system is incorrectly assigning Risk Factor 142 to children 1-2 years old and 37 weeks gestation regardless of the number of days. This occurs both in the Certification Guided Scripts and when pseudo-certs are generated in the Participant Folder.

What You Should Do: Remove the link between the child's and mom's records since the child is over one year old and the link is unnecessary.

Linked mom

To do this, simply remove the checkmark in the On WIC checkbox in the child's Health Information screen and save the change.

Unlinked

Once the link is removed, the system will remove the incorrectly assigned Risk Factor.

Resolution: This issue has been added to the issues queue.

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Posted 3/4/14

Multiple PFDTU Dates Available Window that Displays after Recertification Not Suggesting Late Issuance for February if Last Set's Last Date to Use (LDTU) is 2/28/14 (TMP-146)

Description: After recertifying a participant the Multiple PFDTU Dates Available window that usually displays, suggesting the option of issuing a set of benefits for the previous month (late issuance) or a set of benefits for the current month, is not displaying late issuance if the participant's last set's LDTU is 2/28/14.

Instead it is suggesting two sets of benefits for the current month.

Multiple PFDTU Dates Available

What You Should Do: If the participant's last set's LDTU is 2/28/14, you will need to issue the benefits from the Issue Benefits screen BEFORE recertifying the participant . This will ensure the participant receives benefits, and is counted for, February.

When the benefits are issued after certification, the benefits sets may not sync correctly with other household members. Please issue these benefits; the cycles will sync within the household when the next set of benefits are issued (after March 2014).

Suggested benefits where cycles don't sync

Resolution: Even though we expect this issue to impact a relatively small number of participants, we plan to adjust the count on the back-end to ensure any participants who didn't receive February benefits due to this issue will be counted. This issue has also been added to the issues queue.

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Posted 2/27/14

Timeout Error Occurring when Using Potential Duplicate Participants Function (TMP-145)

Description: A "Web Service Timeout Expired" error is occurring when trying to use the new Potential Duplicate Participants function.

Time out error

What You Should Do: This error renders the new functionality unusable.

Resolution: This issue has been added to the issues queue.

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Posted 2/26/14

Some Participant's Benefit Cycles Are Not Syncing with Other Household Members (TMP-144)

Description: Some participant's benefit cycles are not syncing up with other household members when the following situation occurs:

  • A new member is added to an existing household;
  • The existing member's last set's Last Date to Use (LDTU) is in February 2014; and
  • The existing member is still eligible to receive February issuance

In this scenario, the system is adjusting the existing participant's cycle incorrectly based on the February LDTU.

Sync benefits

What You Should Do: Although the cycle is off by a couple of days, issue these benefits. Do NOT cycle-adjust; this will NOT correct this issue. When the next sets of benefits are issued (after March 2014), the benefit cycle will sync correctly and match.

Resolution: This issue has been added to the issues queue.

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Posted 2/26/14

This will only impact benefit issuance for February 2014.

Incorrect Syncing Package Printed for Participants with Last Date to Use (LDTU) of 2/27 or 2/28 (TMP-143)

Description: Participants who are certified and added to a household with a cycle that has a LDTU of 2/27 or 2/28 will require a syncing package for February. When the syncing package displays in the Issue Benefits screen, it displays correctly.

Suggested benefits

However, when the benefits are printed, the PFDTU and LDTU of the suggested benefits sets that began with the same Printed First Date to Use (PFDTU) print incorrectly with the same LDTU (as shown below).

Two sets of benefits with PFDTUs of 2/26/14 and LDTUs of 2/27/2014

What You Should Do: If the system suggests two sets of benefits with the same PFDTU, you must do a work-around to issue the correct benefit sets.

  • For the participant with the syncing set and two sets of benefits with the same PFDTU, remove the checkmarks from all sets except for the first set.
  • You can issue the suggested benefits for everyone else in the household who doesn't have a syncing set.

Deselect all but first set of syncing participant

  • Issue the benefits
  • Go back into Issue Benefits and the system will suggest full sets for the current and future months for the participant being synced to the existing household.

Suggested benefits

  • Although the cycle may be off by a couple of days, issue these benefits (do NOT cycle-adjust; this will NOT correct this issue, which should resolve itself when the next sets are suggested AFTER March 2014)

What to Do if You Forget to Do the Work-Around and Issue Both Sets with Same PFDTU: If you issue the benefits before performing the work-around, you will need to void ALL benefits issued EXCEPT for the syncing set with the lower serial number.

Void screen

Resolution: This issue has been added to the issues queue.

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Posted 2/26/14

Error Occurs when Starting an Infant's Cert, after Completing Mom's Cert, if Infant's Participant Folder is Open (TMP-142)

Description: When certifying a mom and her infant, if the infant's Participant Folder is open when mom's cert is completed, the following error displays:

BF History table is nulll error message

This error displays regardless of how the certification is started as long as the infant's Participant Folder is open when mom's cert is completed (i.e. Work with Another Member window at the end of mom's cert or click the Certification icon in infant's folder).

What You Should Do: Click OK on the error and close the infant's Participant Folder. Re-open the folder and click the Certification icon to start the infant's cert (the error will no longer display).

Resolution: This issue has been added to the issues queue.

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Posted 2/25/14

Benefit Issuance is Not Limited to One Month if Participant Pending Proof of Residency (TMP-141)

Description: When a participant is lacking proof of residency, they are only eligible to receive one set of benefits before showing proof. When **PENDING PROOF** is selected in the Residency Proof drop-down, the system should only suggest one set of benefits. However, it is incorrectly suggesting benefits based on the participant's issuance frequency (typically tri-monthly).

Once one set of benefits has been issued, the system should also display a message in the Issue Benefits screen that indicates the participant is not eligible for more benefits until proof of residency is provided. Instead, the system is again auto-suggesting benefits based on the participant's issuance frequency.

What You Should Do: When issuing benefits after the certification, you should remove the checkmarks in front of benefit sets suggested for future months in the Issue Benefits screen and only issue benefits suggested for the current month.

Benefit issuance with only one month

When the participant returns, the CPA Review message indicating Proof of Residency is required will display when you open the Participant Folder.

CPA Review Alert

However, if you open the Issue Benefits screen without verifying proof of residency first, the system will incorrectly auto-suggest benefits based on the participant's current issuance frequency. These benefits should NOT be issued until the participant has provided proof of residency.

Suggested sets should not be issued

Resolution: This issue has been added to the issues queue.

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Posted 2/24/14

Unable to Make Resource Inactive if Appointments Scheduled in Past (TMP-139)

Description: One of the new functions in Release 2.19 was the ability to designate a Resource as inactive. This function isn't currently working.

What You Should Do: You will not be able to use this function until it is fixed.

Resolution: This issue has been added to the issues queue.

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Release 2.19 - Issues Identified Since Release 2.19 Installed on Production in Other States Using SPIRIT

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Posted 2/24/14

Reason(s) Stopped Field Enabled and Required in Add Infant Information for Non-Breastfeeding Mom IF Infant's Health Information Completed First (TMP-127)

Description: This occurs for the following specific scenario:

  • Certifying a non-breastfeeding woman and her infant; and
  • The infant's Health Information is completed first

When completing the Add Infant Information screen in the non-breastfeeding woman's Health Information - Infant(s) Born from This Pregnancy, the Reason(s) Stopped field is enabled and required.

Add Infant Information screen with Reason(s) Stopped field enabled

What You Should Do: In general, you should complete the mom's Health Information first in order to create a two-way link between mom's and infant's records. However, if for some reason this isn't possible and this issue occurs, simply click the Ever Breastfed - Yes radio button and then the Ever Breastfed - No button and the field will become disabled.

Resolution: This issue has been added to the issues queue.

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Posted 2/24/14

For Children over Two Years Old, the System is Not Assigning Risk Factor 121, and if 121 is Already Assigned, It is Removing It when a Pseudo-Cert is Created (TMP-132)

Description: For children over two years old, whose height is less than the 10th percentile, the system is not auto-assigning Risk Factor 121. If a pseudo-cert is created and Risk Factor 121 has been previously assigned, the system is removing the risk factor even though it may still be applicable.

What You Should Do: When this happens, document that Risk Factor 121 should be assigned in a note.

Resolution: This issue has been added to the issues queue.

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Release 2.19 - from Release Document

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Posted 2/24/14

The Down Arrow is Initially Disabled in Define Resources when the 9th Resource or Below is First Highlighted (TMP-45)

Description: The down arrow used to define the sort order for resources in the Build Clinic Calendar - Define Resources window is initially disabled when you click to highlight the ninth resource, or any resource below the ninth resource.

Define Resources with disabled down arrow

What You Should Do: Simply click the up arrow once and the down arrow will be enabled.

Define Resources with both arrows enabled

Resolution: This issue has been added to the issues queue.

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Posted 2/24/14

Food Package is Not Removed during the Remove Incomplete Certifications Process (TMP-25)

Description: When an incomplete certification is removed, all items that were created as part of that certification should be removed. The food package(s) created during the Certification Guided Script are not being automatically deleted after an incomplete certification is removed.

What you Should Do: You can delete the food package in the Food Prescription tab of the Participant Folder.

Resolution: This issue has been added to the issues queue.

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Posted 2/24/14

Unable to Toggle Participants On-Site if Not in Current Certification and Toggling Affects All Members of Household instead of Just Selected Member (TMP-118)

Description: When using the "Toggle On-Site" feature to indicate a participant has arrived at clinic, if the participant is not in a current certification, the system will not toggle them on-site. This includes participants who have only been pre-screened, terminated participants and those with Cert End Dates in the past.

"Toggle On-Site" is also toggling all members of a household when one member of the household is selected. It should only toggle the selected household member.

What you Should Do: There isn't a valid work-around for these issues. If you use the "Toggle On-Site" feature, you will need to be aware that it isn't working correctly.

Resolution: This issue has been added to the issues queue.

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Posted 2/24/14

Previous Referral Dates Not Allowed in CGS (TMP-40)

Description: When entering a Contact Date into the Certification Guided Script (CGS), the system will not allow a date before the current date to be entered. If a previous date is entered, upon ending the certification, the Event Log will display indicating that "No referrals found for current certification".

Explanation: This is due to the system verifying the Contact Date instead of the Created Date for the referral.

What you Should Do: If you need to enter a previous Contact Date for a referral, you can edit the referral in the Participant Folder on the same date the certification is completed.

Resolution: This issue has been added to the issues queue.

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Posted 2/24/14

Timeout Error Sometimes Displays when Running the Year-to-Date Participation and Outlays Report (TMP-10)

Description: An error "The underlying connection was closed: An unexpected error occurred on a receive" message will sometimes display when running the Year-to-Date Participant and Outlays report for larger clinics.

What you Should Do: If you receive this error, close out of the Reports screen, re-open and re-run the report.

Resolution: This issue has been added to the issues queue.

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Posted 2/24/14

Participation vs. Enrollment Monthly Report Displays All Clinics when Run in Clinic Module (TMP-119)

Description: When running the Participation vs. Enrollment Monthly report (CLD029) in the Reports Environment's Clinic module, the Clinic(s) list displays all clinics instead of only those associated with the Agency selected when you first open HUBERT.

Generate report screen with all clinics listed

What you Should Do: This is a display issue and does not affect your ability to run the report for your clinics.

Resolution: This issue has been added to the issues queue.

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Posted 2/24/14

Fully-Breasted Infants Less than 6 Months Old Should be Terminated for Failure to Pick-Up when Their Linked Mothers are Terminated (TMP-26)

Description: Fully breastfed infants less than 6 months old do not receive benefits and don't have a last set Last Date to Use to trigger the system to terminate them for Failure to Pick-up. However, in ENH-15, the system now only counts fully breastfed infants if their linked mother receives benefits. For consistency purposes, the infants should also be terminated when their linked mother is terminated for Failure to Pick-up.

What you Should Do: This is a display and consistency issue and should not affect users.

Resolution: This issue has been added to the issues queue.

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Issues Identified Since Release 2.18.10
Installed on Production in MN

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Updated 2/5/14 (Posted 1/13/14)

The System Is Randomly Suggesting an Incorrect Benefit Set Dated 2/28/14 - 2/28/14 (TMP-122)

Description: The system is randomly and incorrectly suggesting benefits for February with a First Date to Use of 2/28/14 and a Last Date to Use (LDTU) of 2/28/14 for a few participants being issued:

  • Late benefits and that have a Printed First Date to Use (PFDTU) of 1/30/14; or

Suggested benefits for 2/28/14

  • Early benefits and that have a PFDTU of 2/28/14.

Suggested benefits for 2/28/14


Issuing Late for January - Participants with PFDTU of 1/30/2014

What You Should Do: When this occurs, in order for the system to suggest correct benefits for February, which should be 2/28/14 - 3/29/14:

  • Void the February benefits for 2/28/14; AND
  • Void the benefit set for the month prior to February.
  • This will set the last LDTU back to 1/29/14.
  • Click on Issue Benefits again.
  • The correct benefit dates will be suggested.

Suggested benefits with correct dates

NOTE! Voiding ONLY the February benefits does not resolve the issue since the system re-suggests the same benefits with the 2/28/14 dates on them.


Issuing Early for February - Participants with PFDTU of 2/28/2014

  • Cycle-adjust the Selected LDTU of to 3/29/2014.
  • The correct benefit dates will be suggested.

Benefit Issuance with correct benefits suggested and cycle-adjusted to 3/29/14


Resolution: This has been entered into the issue queue.

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Posted 11/21/2013

Using "Copy Items to Current Income" Button Generates a Data Conversion Error when Copying Date with Single-Digit Month to Current Two-Digit Month (TMP-43)

Description: When using the Copy Items to Current Income button in the Income Calculator to copy an income from a month that has a leading zero, such as September (09), to a current month that has a two-digit month, such as November (11), a "Conversion String" error is occurring.

Income Calculator

What You Should Do: When using the Copy Items to Current Income button, the system maintains the Original Screening Date but inserts the income record with the current date. The system will only allow you to copy incomes with an Original Screening Date within the past 92 days. If you want to copy an income record that has been recorded within the last 92 days, you will have to enter the income manually.

Users will need to be aware that an income was copied and not actually verified since there is no way to indicate the Original Screening Date in the income record you enter manually. In order to inform others that the last income was not verified, you should write an alert indicating that the most recent income was manually copied, and not verified, using a previous income.

Example of alert text:

Income for 11/21/13 manually copied form income verified on 9/26/13 due to bug - alert

Since the "Conversion String" error is occurring because the system is adding a leading zero to the current month, this error shouldn't occur once incomes can no longer be copied from September.

Resolution: This has been entered into the issue queue.

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Posted 11/14/2013

MCA GS and CGS Icons Active at Same Time (TMP-36)

Description: The MCA GS and CGS icons are both active at the same time for participants who have a Mid-certification Due date but NO MCA Completed Date. These are participants that had their Midcert completed in the Participant Folder before the installation of Release 2.18.06 on June 29th, 2013, when the MCA GS was added to HuBERT. Although this will primarily be seen for participants during November and December 2013 due to the MCA conversion, it will continue to be seen for infants who have not had an MCA completed and are within 45 days of their Certification End Date.

The issue occurs if the MCA GS is started when you meant to start the CGS. When you realize you mistakenly started the MCA GS and close the MCA, the CGS icon is enabled. If you click the CGS icon instead of first removing the incomplete MCA, the system will allow the participant to have concurrent MCA GS and CGS sessions.

If information, such as Ht/Wt/Blood, was entered into the MCA GS or CGS and you have an MCA in process, any information entered will be treated as if it were entered ito the Participant Folder and you will not be able to complete the CGS.

What You Should Do: Make sure you are clicking on the correct icon to start the appropriate Guided Script.

Certification and MCA GS icons

If you realize you have mistakenly started the MCA GS instead of the CGS, please make sure to click the "door" icon instead of the "stop sign" icon. If you click the "stop sign" the system will end the MCA GS (as long as a blood value has been entered) and disables the Remove the Mid-certification Assessment, which you will need to do to "fix" this issue.

Close certification icons

If you have started the CGS, without first removing the MCA, start with Step 1. If you haven't started the CGS yet, start with Step 5:

  • Step 1: Click the "door" icon to exit the CGS
  • Step 2: Click the Certification menu.

Both the Remove Incomplete Certification and the Remove Mid-certification Assessment options are enabled

  • Step 3: Click the Remove Incomplete Certification option
  • Step 4: Click Yes on the message "The current certification attempt will be removed for the participant along with all of its related information. This information cannot be recovered after it has been removed. Do you wish to continue?"
  • Step 5: Click the Certification menu.
  • Step 6: Click the Remove Mid-certification Assessment option.
  • Step 7: Click Yes on the message "The incomplete mid-certification assessment will be canceled. Information collected will be retained but will not count toward a new assessment. Do you want to continue?"
  • Step 8: If a Nutrition Assessment was performed in the MCA GS or the CGS, delete it in the Participant Folder.
  • Step 9: Click the CGS icon to start a new certification.
  • Step 10: If a Ht/Wt and/or Blood record was completed in the MCA GS, you will need to "edit" the record in order for the CGS to recognize it as part of the certification.
  • Step 11: Click on Ht/Wt/Blood
  • Click the Edit button
  • Click OK
  • Click the Blood tab.
  • Click the Edit button
  • Click OK
  • Click Close

Resolution: This has been entered into the issue queue.

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