Training for All New Staff
MN WIC Program Information and Resources for Local Agencies
A training and staff development program for local WIC agency staff is key to maintaining quality services. The following steps, in addition to on-the-job training, will assure new WIC staff will have the knowledge and skills to perform their role in the WIC clinic.
STEP 1: Staff Training Requirements
All new WIC staff must go through an initial training program. A new staff person must either complete all activities of the WIC Training Plan for New Employees (WORD) or complete a similar training program provided by the local agency. Training provided by the local agency must cover all topics included in the state Training Plan. If you have questions about your local agency training, contact your nutrition and program consultants.
STEP 2: Training Plan for New Employees
Print the WIC Training Plan for New Employees (WORD) to use as a checklist with all new employees to assure core tasks and responsibilities are completed. The Training Plan for New Employees outlines WIC functions, required training activities and completion requirements.
STEP 3: Training Modules on Certification Procedures
Complete the following training modules. The modules provide an overview of certification procedures.
All WIC Staff
Civil Rights Training (Required annually for all WIC staff)
All WIC CPA Staff
Anthropometric Manual (PDF) - revised 10/12 - required for all staff that do anthropometric measurements
Complete the Risk Code Practice Workbook (PDF)
Complete the Nutrition Education Module Discussion Guide (PDF)
STEP 4: Training Modules on Counseling Skills
All WIC CPA Staff: Choose from one of the following two options
Option 1: Midwest Participant-Centered Training Video. The DVD was sent to local agencies in early May 2013. View the DVD. The preceptor should determine which activities to complete in the Midwest Participant-Centered Training Video Discussion Guide (PDF).
Option 2: Washington WIC Connects Participant Centered Education Modules available on-line at WIC Connects (scroll down to the Participant Centered Education section). Each module includes a number of activities in the resource section. The preceptor should determine which activities should be completed. Complete the following 10 modules.
- Introduction to WIC Participant Centered Services
- Module 1 - What Motivates People to Change
- Module 2 – The Spirit of PCE
- Module 3 – Opening the Conversation
- Module 4 – O.A.R.S.
- Module 5 – Roadblocks to Listening
- Module 6 – Moving from Assessment to Counseling
- Module 7 – Providing Advice: Offering Nutrition Education
- Module 8 – Rolling with Resistance
- Module 9 - Next Steps
STEP 5: Training in Nutrition
All WIC CPA Staff: The training preceptor should evaluate the nutrition knowledge/skills of each new CPA staff member and provide training and resources based on the needs of the individual. Your nutrition consultant can assist you with this process if needed. The Minnesota WIC Nutrition Modules may be used as an adjunct to your local agency's nutrition training. See below.
Nutrition Modules Preceptors: Review the objectives of the modules with the new CPA to identify areas or modules for training. The objectives are found on this webpage. Each module includes an on-line post-test that may be reviewed with the preceptor as needed. CPA staff members that do not have a nutrition degree should complete all of these modules.
STEP 6: Training Modules for High-Risk Care
CPA staff that will be providing High-Risk care and follow-up (Individual Nutrition Care Plans) must review the following:
- Minnesota Operations Manual Section 6.6: High-Risk Individual Nutrition Care Plans
- Minnesota Operations Manual Section 6-A: Minnesota WIC Program High Risk and Medical Referral Criteria
- HuBERT Training Module, Session 5, Module 6: Risk Factors/High Risk
- HuBERT Training Module, Session 5, Module 10: Create SOAP Notes in CGS
Staff should become familiar with the assessment and counseling recommendations for each high-risk condition. The Minnesota WIC Program, High Risk Counseling Guide includes assessment and counseling recommendations – Contact firstname.lastname@example.org for the guide.
STEP 7: Training Modules for HuBERT
Complete Security Training Module and Review Questions & Answers (Required annually for all WIC staff)
Complete HuBERT Training Sessions/Modules
Local agencies are able to request a HuBERT training computer as needed via the Request for Equipment Form