Investigating a Complaint

If the complaint is under OHFC jurisdiction, an investigator may make an on-site, unannounced, visit to the facility. He/she will conduct interviews and review charts and other records. Serious questions of health or safety will be investigated within 24 hours. The investigator decides if the complaint is substantiated. Complaints may be resolved in days or weeks, depending on complexity. OHFC also refers information to agencies such as the Board of Medical Examiners, the Board of Nursing, and the county attorney.

Remember: OHFC's investigation of a complaint can have a positive impact even if a violation is not found. The complaint and findings become a part of a home's public record for several years regardless of the findings.

You will receive a report of the investigation. If you are not satisfied with the results, or have additional information which may help support the investigation, you can ask OHFC for additional review.

Even if you don't know the exact rules or don't follow these steps, if you are concerned about a possible violation, you have the right to call OHFC.

Updated Wednesday, 17-Nov-2010 16:18:19 CST