Office of Health Facility Complaints
Investigating a Complaint
If the complaint is under OHFC jurisdiction, an investigator may
make an on-site, unannounced, visit to the facility. He/she will
conduct interviews and review charts and other records. Serious
questions of health or safety will be investigated within 24 hours.
The investigator decides if the complaint is substantiated.
Complaints may be resolved in days or weeks, depending on complexity.
OHFC also refers information to agencies such as the Board of Medical
Examiners, the Board of Nursing, and the county attorney.
Click here to see resolved OHFC complaints: Resolved OHFC Complaints
Remember: OHFC's investigation of a complaint can
have a positive impact even if a violation is not found. The
complaint and findings become a part of a home's public record for
several years regardless of the findings.
You will receive a report of the investigation. If you are not
satisfied with the results, or have additional information which may
help support the investigation, you can ask OHFC for additional
review.
Even if you don't know the exact rules or don't follow these
steps, if you are concerned about a possible violation, you have the
right to call OHFC.
Contact OHFC by E-Mail about filing a complaint:
Office of Health Facility Complaints
For questions about this page, please contact our Minnesota Health Care Facilities Programs: health.fpc-web@state.mn.us
See also > Division of Compliance Monitoring Home Page
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