Office of Health Facility Complaints
Filing a Complaint
Consumers of health care services have a responsibility to promote
the highest quality of care. If you witness a suspected violation of
health department regulations, patient and residents' rights or the
MN Vulnerable Adults Protection Act (physical or mental abuse,
neglect, or unexplained injury) call the Office of Health Facility
Complaints (OHFC).
Complaints, questions, or concerns must relate to:
- licensed facilities (hospitals, nursing homes, boarding care homes, supervised living facilities assisted living and home health agencies)
- individuals or organizations exempted from licensure per MS 144A.46, Subd. 2, or
- allegations of child maltreatment in non-licensed personal care provider organizations.
Click here to see resolved OHFC complaints: resolved OHFC complaints
Prompt action is vital, as there may be time-limits on what can be investigated.
If you see something that may be a violation, write down all you know about
it (location, names, times, etc.). You can reach OHFC during working hours at
651-201-4201 or toll free from any where in the country by calling 1-800-369-7994.
Click here to get the OHFC complaint filing form (pdf:14kb:3 pages)
To give you the option to e-mail your complaint to the Office of Health Facility Complaints, the division provides access to the OHFC email address. However, this is a public web-site and your privacy cannot be guaranteed. When submitting an electronic complaint, provide enough information to briefly describe the situation and include your contact information. The OHFC Intake Unit will follow-up with you to obtain detailed information in order to process the information.
Complaints can be anonymous, but it helps OHFC to know who you are
and where you can be reached if more information is needed, and to let
you know the results of the investigation. OHFC protects your
identity under the MN Data Practices Act. Your
confidentiality is respected.
Click here to contact OHFC by E-Mail: Office
of Health Facility Complaints
For questions about this page, please contact our Minnesota Health Care Facilities Programs: health.fpc-web@state.mn.us
See also > Division of Compliance Monitoring Home Page
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