Office of Health Facility Complaints Quality Improvement Project
Request for Information: Vulnerable Adult Abuse Case Management System (PDF)
In early April, the Minnesota Department of Health issued a formal request for information (RFI) seeking stakeholder and prospective, private-sector vendor feedback on specifications and functions of a new electronic case management system to replace the antiquated system currently in use in its Office of Health Facility Complaints (OHFC). This RFI is a key step in our effort to improve the efficiency and effectiveness of elder care regulation, and was developed in collaboration with Minnesota Department of Human Services (DHS) and Minnesota Information Technology Services (MN.IT).
We received 20 responses to the RFI by the deadline of Friday, May 4. Responses came from two general categories:
- Interested stakeholders (including legislators, consumer advocates, long-term care providers and family members); and
- Interested vendors (organizations with experience in design and implementation of case management systems).
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A note on our work
Minnesotans expect safe, quality care for older and vulnerable adults living in private nursing homes and other assisted living environments. In recent years, the Minnesota Department of Health (MDH) has not met the reasonable expectations of the public to investigate maltreatment reports in these facilities operated by private providers in a timely way. Addressing the investigation backlogs and holding private providers accountable for the care of Minnesota’s most vulnerable is a top priority for MDH.
To that end, we’re bringing together resources from across state government–including from the Minnesota Department of Human Services Office of the Inspector General–to improve the efficiency and effectiveness of the MDH Office of Health Facility Complaints. Our top goals include:
- Improving communication with families.
- Replacing an antiquated paper-based records system.
- Reducing the time it takes to process complaints.
- Eliminating the backlog of cases.
The state is taking a number of other steps to improve our ability to address maltreatment complaints more efficiently. Governor Dayton and AARP convened an independent Work Group on the Health and Safety of Minnesota Seniors that released recommendations on January 29.
Our work will help ensure that Minnesota families and vulnerable adults get the prompt and effective service they expect and deserve. As our quality improvement project moves forward, we will provide updates to stakeholders on this site and through other communications.
To inquire about the status of a current investigation, please contact family liaison Lindsey Krueger at Lindsey.Krueger@state.mn.us, or by phone at 651-201-4135.
You may also wish to contact the Office of Ombudsman for Long-Term Care, which is a program of the Minnesota Board on Aging. Complete contact information for state and regional offices is available at: Office of Ombudsman for Long-Term Care - Contact Us. You can call the office toll-free at 1-800-657-3591 (TDD/TTY, please call 711). To contact the office by mail, send correspondence to:
Office of Ombudsman for Long-Term Care
P.O. Box 64971
St. Paul, MN 55164-0971