Call it Quits Referral Program
Frequently Asked Questions
The Call it Quits Referral Program allows providers to easily refer any patients – regardless of insurance status – to telephone counseling for tobacco cessation via a single fax form.
Telephone counseling is a proven and effective form of tobacco cessation services, and by registering for the program and referring patients, quitline coaches can proactively contact your patients who are interested in quitting and enroll them in counseling programs.
About the program
For patients ready to quit and interested in phone counseling for tobacco cessation, providers fill out a referral form (paper or electronic) and send it to the Central Triage fax number (1-800-483-3114). The triage center will assess insurance status, and then forward the patient's information to the appropriate tobacco cessation quitline based on their insurance status. A trained tobacco cessation coach from the quitline will then contact the patient to invite them into the phone-based counseling program.
Following outreach to the patient, each quitline will fax an outcome of the phone call, typically within two to four weeks, to the provider for each patient referred. This will provide data on whether the patient has enrolled in the program, declined services or was unable to be reached by the quitline coaches. In addition, there is web-based reporting, allowing sites to obtain aggregate data on referrals and enrollments. Information is updated monthly and access to the site is provided via email upon registration in the program.
Registration and implementation
Visit www.health.mn.gov/callitquits to register your clinic for free. To ensure HIPAA compliance, only sites that have existing systems to handle protected health information may participate.
During registration you will need to identify a contact person who will be able to:
- Serve as the point-person for inquires about referrals at your site.
- Gather your site’s referral data from the web-based reporting system.
Yes. Once registered, a PDF of your site’s referral form is emailed to you and can be replicated in your EMR system. The electronic form must include your four-digit ID number (located in the upper left corner of the referral form), which is assigned at registration. A test fax must be arranged prior to implementation.
Fields on the referral form should not be altered.
Upon registration, each site is provided a blank referral form containing their unique site ID and pre-populated site information. If a patient is ready to quit, this form should be filled in with the patient’s information and faxed to the central triage fax number at 1-800-483-3114.
A trained tobacco cessation coach from the appropriate quitline will then contact the patient to invite them into the phone-based counseling program.
- All quitlines provide free and confidential tobacco cessation phone counseling from a trained cessation counselor, regardless of patient’s insurance.
- All quitlines are available between the hours of Monday-Thursday from 7am – 8pm and Fridays from 7am – 6pm. In addition most quitlines offer weekend hours and voicemail is available for all quitlines after hours of operation.
- All quitlines provide at least three to five counseling calls to tobacco users.
- Most quitlines provide nicotine replacement therapy through the quitline (mailed to tobacco users’ homes) or connect patients to pharmacy benefits offered through their health plan.
- All quitlines provide interpreter services upon request.
On occasion, a patient’s phone number may change, or they may not recognize the incoming quitline call. Additionally, without patient consent, a quitline may not be able to leave a voicemail.
However, if this issue persists, please contact the Call it Quits Referral Program at 651-201-5393.
The quitline coach will provide consultation about quit medications but cannot prescribe them. Physicians may authorize the prescription of quit medications on the referral form and patients will be connected with their health plan’s customer service department or pharmacy benefit manager for specific benefit coverage information.
Patients served be the QUITPLAN Services quitline will have access to free over-the-counter nicotine replacement therapy mailed to their homes.
Data and reporting
Data is uploaded on a monthly basis, on or near the 20th of each month, for data from the previous month.
Data available includes an aggregate count of the total referrals made for that month, for your site only, as well as the total number of patients that enrolled in quitline services.
Still have questions?
Send them to firstname.lastname@example.org.