OCAP Consumer Guide

YOU HAVE RIGHTS AND OPTIONS AS A CONSUMER/CLIENT

  • What is complementary and alternative health care?

  • Do you have questions about improper behavior, personal safety, the privacy of your records, or false advertising?

WHAT ARE COMPLEMENTARY AND ALTERNATIVE HEALTH CARE PRACTICES?

These are healing methods and treatments that are not usually provided by traditional Western medical practitioners in clinics and hospitals. They include, but are not limited to:

Acupressure, Anthroposophy, Aroma therapy, Ayurveda, Body Work, Cranial sacral therapy, Homeopathy, Meditation, Naturopathy, Massage, Massage therapy, Culturally traditional healing practices, Detoxification practices and therapies, Energetic healing, Folk practices, Gerson Therapy and Colostrum therapy, Healing practices utilizing food, food supplements, nutrients, and the physical forces of heat, cold, water, touch and light, Polarity therapy, Healing touch, Herbology or Herbalism, Mind-body healing practices, Nondiagnostic iridology, Noninvasive instrumentalities, and Traditional Oriental practices, such as Qi Gong energy healing.

WHAT IS NOT INCLUDED IN COMPLEMENTARY AND ALTERNATIVE HEALTH CARE PRACTICES?

THE LIST OF PRACTICES DOES NOT INCLUDE:

  • Surgery
  • X-ray radiation
  • Administering or dispensing prescription drugs and controlled substances
  • Practices that invade the human body by puncture of the skin
  • Setting fractures
  • Use of certain medical devices
  • Any practice that is included in the practice of dentistry
  • Manipulation or adjustment of articulations of joints or the spine that would be included under chiropractic

It is important to ask questions of any complementary and alternative health care practitioner. If you are receiving care from such a practitioner, or are looking into it, you can make more informed decisions for yourself by asking:

  • Are you licensed?
  • What is your professional title?
  • What are your credentials? Including education and training?
  • What are your fees? Are your services covered by insurance?
  • Do you have a supervisor? How are you supervised?
  • How will we determine the number of sessions or length of service I will need?

CLIENT BILL OF RIGHTS

Unlicensed complementary and alternative health care practitioners are required by Minnesota law to provide you with a "Client Bill Of Rights." You have the right to receive a copy. A partial listing of your client rights are listed below:

  • You have the right to seek service from any other type of health care provider, including a licensed physician, at any time.

  • You have the right to be allowed access to your records.

  • An unlicensed complementary and alternative health care practitioner may not provide a medical diagnosis or recommend discontinuance of medically prescribed treatments.

  • You have the right to expect courteous treatment and to be free from verbal, physical, or sexual abuse by the practitioner.

  • Inappropriate touching, sexual contact, or verbal harassment of a sexual nature by an unlicensed complementary or alternative health care practitioner towards a client is prohibited.

  • You have the right to choose freely among available practitioners and to change practitioners after services have begun, within the limits of health insurance, medical assistance or other health programs.

QUESTIONS & COMPLAINTS

If you have any questions or complaints about an unlicensed complementary or alternative health care practitioner, please contact:

Minnesota Department of Health
Health Occupations Program
PO Box 64882
Saint Paul MN 55164-0882

Phone: 651-201-3728
Fax: 651-201-3739


If you feel that a practitioner has behaved inappropriately with you(see Client Bill of Rights for examples), you can talk with us confidentially about it. The law makes it possible for us to investigate the practitioner while at the same time prohibits us from identifying the complainant's name. Clients' sensitive data is not accessible to the public. People who decide to file a complaint help us protect others.

Updated Tuesday, 18-Oct-2011 14:04:46 CDT