CAREWare Help Desk Ticket - Minnesota Dept. of Health

Minnesota CAREWare Website

Welcome to the Minnesota CAREWare Website!

This site will provide you with easy access to the Minnesota CAREWare Help Desk, as well as provide tools and resources to assist you in using Minnesota CAREWare.

Minnesota CAREWare Help Desk

Your First Call for Assistance

If you have specific questions regarding the Minnesota CAREWare application, please contact the Minnesota CAREWare Help Desk by completing the help desk form or via e-mail at, Monday through Friday, between 7:30 a.m. and 3:30 p.m., Central Standard Time.

Minnesota CAREWare Help Desk

Minnesota CAREWare Help Desk General Expectations:

Routine Matters: 2 Hours to Acknowledge and Return Email with Approximate Time Needed to Complete Issue
Create New Account:
3 Business Days to Complete once User Registration Form has been received
Unlock Accounts: Within 1 Business Day once the Help Desk is notified of locked account

HRSA Resources:

For more information about the standard CAREWare application:

The toll-free helpline is:
1-877-CWHELP1 or 1-877-294-3571

Support:  toll-free, Monday - Friday from 12:00 – 5:00 p.m., Eastern Standard Time.

A dedicated RW CAREWare email address is also ready for your questions at:

For updated information on RW CAREWare, visit the RW CAREWare website

Minnesota CAREWare Help Desk Ticket Form
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If you have technical difficulties with this form, please contact 651-201-4022.

Last Modified: 23-Feb-2018 09:24:03 am