HIV CAREWare - Minnesota Dept. of Health

Minnesota CAREWare Website

Welcome to the Minnesota CAREWare Website!

This site will provide you with easy access to the Minnesota CAREWare Help Desk, as well as provide tools and resources to assist you in using Minnesota CAREWare.

Minnesota CAREWare Help Desk

Your First Call for Assistance

If you have specific questions regarding the Minnesota CAREWare application, please contact the Minnesota CAREWare Help Desk by completing the help desk form or via e-mail at, Monday through Friday, between 7:30 a.m. and 3:30 p.m., Central Standard Time.

Minnesota CAREWare Help Desk

Minnesota CAREWare Help Desk General Expectations:

Routine Matters: 2 Hours to Acknowledge and Return Email with Approximate Time Needed to Complete Issue
Create New Account: 3 Business Days to Complete once User Registration Form has been received
Unlock Accounts: Within 1 Business Day once the Help Desk is notified of locked account

Minnesota CAREWare Website and Resources:

Online Help Desk Ticket Form

help ticket screen

HRSA Resources:

For more information about the standard CAREWare application:

The toll-free helpline is:
1-877-CWHELP1 or 1-877-294-3571

Support:  toll-free, Monday - Friday from 12:00 – 5:00 p.m., Eastern Standard Time.

A dedicated RW CAREWare email address is also ready for your questions at:

For updated information on RW CAREWare, visit the RW CAREWare website.

Annual Client Privacy/HIPAA Training

Ryan White-funded agencies that do not have Client Privacy or HIPAA training modules available for their staff can use this online Ryan White Client Privacy training developed by Hennepin County. The training will take about 30 minutes to complete, and you will be asked to answer 12 questions as you go through the training. You will be required to correctly answer 10 out of the 12 questions in order to pass. The updated training will provide you with your score immediately and notify system administrators of the names and email addresses of those who complete the training quiz, together with their scores.

Content Notice: This site contains HIV or STD prevention messages that may not be appropriate for all audiences. Since HIV and other STDs are spread primarily through sexual practices or by sharing needles, prevention messages and programs may address these topics. If you are not seeking such information or may be offended by such materials, please exit this web site.