Quality Improvement & Performance Management
Quality Improvement (QI) is the use of a deliberate and defined improvement process and the continuous and ongoing effort to achieve measurable improvements in the efficiency, effectiveness, performance, accountability, outcomes, and other indicators of quality that improve the health of the community.
- What are we trying to accomplish?
- How will we know the change is an improvement?
- What changes can we make that will result in an improvement?
Guiding principles of QI: develop a strong customer focus, continually improve all processes, involve employees, mobilize both data and team knowledge to improve decision making.
Performance Management uses data for decision-making, by setting objectives, measuring and reporting progress toward those objectives, and engaging in quality improvement activities when desired progress toward those objectives is not being made.
Customer Focus: Customer focus addresses how an organization listens to the voice of its customers, builds customer relationships, determines their satisfaction, and uses customer information to improve and identify opportunities for innovation or improvement.
Public Health and QI Toolbox: MDH has compiled nearly 40 quality improvement tools, giving step-by-step instructions on using each tool to assess a situation, make a decision, and plan a project.
QI Projects: The Public Health Quality Improvement Exchange, or PHQIX, hosts a number of quality improvement projects from local health departments in Minnesota. If you would like to explore projects completed by your neighbors, or have a project of your own to submit, visit: PHQIX: Public Health Quality Improvement Exchange [non-MDH site].
Training and Webinars: QI and Performance Management: The MDH Center for Public Health Practice hosts a number of online and in-person training and technical assistance sessions throughout the year, on topics like assessment and planning, QI and performance management, reporting, and more.
More Information: Quality Improvement: There's much more out there than MDH can cover!