More Information: Quality Improvement

Go To: Listservs and Newsletters
Webinars and Training
Videos
Organizations
Performance Management Resources
Guidebooks
Developing QI Plans
Examples of QI Council Charters
Examples of QI Plans

Listservs and Newsletters

AccreditNATION
Accreditation and Quality Improvement E-Newsletter
National Association of County and City Health Officials (NACCHO)

NNPHI Newsletter
National Network of Public Health Institutes (NNPHI)

PHAB e-Newsletter
Public Health Accreditation Board (PHAB)

PHQIX Quality Matters
PHQIX

Results-Based Accountability Monthly Newsletter
Results Leadership Group

CI Circular
Minnesota Office of Continuous Improvement


Webinars and Training

Visit: OPI Training and Technical Assistance (choose "Quality Improvement and Performance Management").


Videos

Note: Many of the videos will automatically play after the page loads.

Quality Improvement Models

Model for Improvement: Clip 1 (2:54)
Model for Improvement: Clip 2 (3:00)
Institute for Healthcare Improvement

Whiteboard: The PDSA Cycle (Part 1) (4:45)
Whiteboard: The PDSA Cycle (Part 2) (3:48)
Institute for Health Care Improvement

Tools

Whiteboard: Flowchart (7:45)
Institute for Health Care Improvement

How to Create a Swimlanes Flowchart (3:06)
Jay Arthur

Swimlane or Functional Process Maps (4:01)
Phill Chambers

Histograms (3:54)
Arizona Public Health Training Center

Fishbone Diagrams (6:43)
Arizona Public Health Training Center

Measurement/Data Collection

Mike Davidge on Measurement for Improvement (9:52)
NHS Institute for Innovation and Improvement


Organizations

ImgASQ (American Society for Quality)
ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. ASQ provides the quality community with training, professional certifications, and knowledge to a vast network of members of the global quality community.

ImgNational Public Health Performance Standards (NPHPS)
Centers for Disease Control and Prevention (CDC)
NPHPS helps health departments identify areas for system improvement and strengthen state and local partnerships.

ImgInstitute for Healthcare Improvement (IHI)
Resources
IHI, an independent not-for-profit organization based in Cambridge, Massachusetts, is a leading innovator, convener, partner, and driver of results in health and health care improvement worldwide.

ImgOffice of Accreditation and Quality Improvement
Michigan Public Health Institute

The Office of Accreditation and Quality Improvement is dedicated to working with public health agencies and other organizations to help them implement best practices in quality improvement (QI) and translate current QI research into practice through training, technical assistance, and project consultation and management.
(Formerly Michigan Local Public Health Accreditation Program)

ImgPerformance Excellence Network (PEN)
To help you achieve your goals and navigate your way to excellence, the Performance Excellence Network is your GPS—your navigation tool for guiding you through the options available and making your passage to achieve excellence as direct as possible. (Founded as Minnesota Council for Quality)

ImgNational Association of County and
City Health Officials (NACCHO)
Quality Improvement

NACCHO's members are the 2700 local health departments across the United States. NACCHO's vision is health, equity, and security for all people in their communities through public health policies and services.

ImgNational Network of Public Health Institutes (NNPHI)
Quality Improvement

Created in 2001 as a forum for public health institutes, today NNPHI convenes its members and partners at the local, state, and national levels in efforts to address critical health issues.

ImgPublic Health Foundation
Performance Management and Quality Improvement

The Public Health Foundation, a private, non-profit, 501(c)3 organization based in Washington, DC, improves the public's health by strengthening the quality and performance of public health practice.

ImgUSAID Assist Project
The objective of the USAID Applying Science to Strengthen and Improve Systems (ASSIST) Project is to improve the quality and outcomes of health care and other services by enabling host country providers and managers to apply the science of improvement.

ImgWashington State Department of Health
Quality Improvement

Our programs and services help prevent illness and injury, promote healthy places to live and work, provide education to help people make good health decisions and ensure our state is prepared for emergencies.


Performance Management Resources

Balanced Scorecard Institute

Video: Balanced Scorecard (will autoplay)
Intrafocus

Baldrige Performance Excellence Program
National Institute of Standards and Technology (NIST)

Healthy Sonoma
Sonoma County Department of Health Services

Performance Management and Quality Improvement
Centers for Disease Control and Prevention (CDC)

Performance Management Toolkit
Performance Management Self-Assessment
Public Health Foundation
rev. June 2014

Quality Improvement
National Network of Public Health Institutes (NNPHI)

The Quest for Exceptional Performance
Crosswalks between PHAB and Baldrige Performance Excellence Program
Supported by Robert Wood Johnson Foundation

Resources and Tools for Performance Management
Washington State Department of Health

Results-Based Accountability
Fiscal Policy Studies Institute


Guidebooks

Embracing Quality in Public Health: A Practitioner's Quality Improvement Guidebook
Office of Accreditation and Quality Improvement
Michigan Public Health Institute

Embracing Quality in Public Health: A Practitioner's Performance Management Primer
Office of Accreditation and Quality Improvement
Michigan Public Health Institute

Roadmap to a Culture of Quality Improvement
National Association for City and County Health Officials (NACCHO)

Guide to Communicating about Performance Improvement
NACCHO


Developing QI Plans

Characteristics of a Good Quality Improvement Plan
MDH Public Health Practice Section
December 2013
PDF: 143KB / 3 pages

Local Public Health Assessment and Planning: QI Plans
MDH Public Health Practice Section

Developing a Health Department Quality Improvement Plan
Public Health Foundation
2010

Quality Improvement Plan Toolkit
Association of State and Territorial Health Officials (ASTHO)
April 2014


Examples of QI Council Charters

Kitsap Public Health District Quality Council Charter 2-1-2011
Kitsap Public Health District (WA)
February 2011
PDF: 83KB / 5 pages

Fillmore-Houston Community Health Service Quality Improvement Council Charter
Fillmore and Houston Counties (MN)
March 2012
PDF: 282KB / 7 pages

Kandiyohi County Public Health Quality Council Charter
Kandiyohi County Public Health (MN)
September 2012
PDF: 163KB / 6 pages


Examples of Quality Improvement Plans

Note: Please use the PHAB requirements list and the QI Plan Outline as tools to ensure that your QI Plan meets PHAB requirements if you plan to apply for PHAB accreditation. These examples have not been reviewed by PHAB and are not guaranteed to meet PHAB standards.

2010-11 Quality Improvement Plan (July 2010-December 2011)
Tacoma-Pierce County Health Department (WA)
rev. September 2011
PDF: 540KB / 23 pages

2014 Washington County Quality Improvement Plan
Washington County Department of Public Health and Environment (MN)
rev. December 2013
PDF: 1.21MB / 25 pages

Cass County Health, Human and Veterans Services
Public Health Division Quality Improvement Plan

Cass County Health, Human, and Veterans Services (MN)
November 2011
PDF: 134KB / 13 pages

Fillmore-Houston Community Health Service Quality Improvement Plan 2012
Fillmore-Houston Quality Improvement Council (MN)
March 2012
PDF: 1.27MB / 18 pages

Kane County Health Department 2011 Quality Improvement Plan
Kane County Health Department (IL)
June 2011
PDF: 809KB / 12 pages

Quality Improvement Plan
Minnesota Department of Health
April 2013
PDF: 523KB / 20 pages

Sedgwick County Health Department 2011 Quality Improvement Plan
Sedgwick County Health Department (KS)
February 2011
PDF: 138KB / 9 pages