Helping Clients Keep WIC Appointments

Central/Northwest Inter-Agency Partnership

This group of agencies is experiencing lost productivity and lost opportunities for clients due to high “no show” rates at their public health clinics. The project is looking at process and system changes that will improve the rates, promote health for the clients and improve the local public health infrastructure.

  • Contact: Joyce Mueller, Director, Crow Wing County
  • Participants: Becker, Wadena, Morrison, Crow Wing, Stearns, Kanabec, Mille Lacs, Todd, and Isanti Counties


Storyboard Life Happens: Helping Clients Keep WIC Appointments
(PDF: 76KB / 4 pages)

Tools Used

To learn how these tools informed this organization's project, read the PDF document above. To view the tools themselves, click on the icons at left.

Tool Fishbone Diagram: See narrative, above
Tool Flowchart: See narrative, above
Tool PDSA (Plan-Do-Study-Act): See narrative, above