Improving Documentation by
Personal Care Assistants

Sherburne County Public Health

Access to the care delivered by Personal Care Attendants cannot be utilized until an assessment or reassessment is completed and documented into MMIS. This project is working to identify why this is not happening on time, and developing methods to improve the process so that accessibility of these health services are assured.


Storyboard On Time: Preventing Gaps in PCA Services
(PDF: 66KB / 4 pages)

Tools Used

To learn how these tools informed this organization's project, read the PDF document above. To view the tools themselves, click on the icons at left.

Tool Fishbone Diagram: See narrative, above
Tool Flowchart: See narrative, above
Tool PDSA (Plan-Do-Study-Act): See narrative, above