Quality Improvement at MDH

Quality Improvement Resources & Tools

Use the tools below to help guide program activities from start to finish.

Img Make a Decision Assess a Situation Plan a Project

You can also find the contents of the MDH QI Toolbox in the navigation menu to your left, under "Choose a QI Tool."


Tools to Help Assess a SituationImg

Check Sheet
Record and compile data from archives or observations, to detect trends or patterns

Control Chart
Monitor, control, and improve process performance over time by studying variation and its source

Data and Sources
Get the right data from the right sources to meet your needs

Fishbone Diagram
(Cause & Effect Diagram) Narrow down root causes to problems

Force Field Analysis
Investigate the balance of power in resolving an issue by pitting the "pros" and "cons" of a situation against each other

Interrelationship Digraph
Identify and analyze relationships among critical factors that impact an issue, to hone in on key drivers and outcomes

Lean
Lean is a customer focused process improvement methodology used to identify and eliminate waste and to standardize work processes.

Logic Model
(Line of Sight Model) Illustrate how a project, program, or policy is understood and intended to produce particular results

Kaizen
A facilitated group effort that examines wait time, duplicative work, and other waste; maps current process and desired future process, and creates plan to move from one to the other

Pareto Chart
Shows relative frequency or size of problems, to find those that offer the greatest potential for improvement

Radar Chart
Shows the gap between current and optimal performance for multiple factors related to performance

Run Chart
Tracks data over time to identify trends or patterns

Scatter Plot
Identifies the possible relationship between changes observed in two different sets of variables

Social/Organizational Network Analysis
Assess the informal staff relationships in an organization, to see how work truly happens and to build stronger teams using pre-existing relationships

SWOT Diagram
(Strengths-Weaknesses-Opportunities-Threats) Analyze internal and external factors that might contribute to success, or negatively impact work

Tree Diagram
Link goals and subgoals to activities


Tools to Help Make a DecisionImg

Affinity Diagram
Brainstorm and organize ideas by commonalities

Aim Statement
Describe expected accomplishments in a written, measurable, and time-specific way

Brainstorming
Creatively and effectively generate a high volume of ideas, without judgment

Data and Sources
Get the right data from the right sources to meet your needs

Flowchart
Identify the steps and sequence of events in a process, to minimize duplication, address problem areas, and standardize work

Focused Conversation
Enable individuals and groups to process their thoughts in an orderly manner

Interrelationship Digraph
Identify and analyze relationships among critical factors that impact an issue, to hone in on key drivers and outcomes

Multivoting
(Nominal Group Technique) Come to a consensus based on the relative importance of issues or solutions

Prioritization Matrix
Systematically compare choices through the selection, weighing, and application of criteria, to ultimately narrow choices


Tools to Help Plan a ProjectImg

Action Plan
This action plan has room for tasks, responsible persons, start dates, estimated end dates, completion dates, status, and notes.

Charter for QI Projects
This charter can help your team maintain its goals, scope, and deliverables during the course of a QI project.

Data and Sources
Get the right data from the right sources to meet your needs

Gantt Chart
Schedule a project's activities to show the most efficient way of organizing/sequencing activities, to maximize output in the shortest reasonable time

Lean
Lean is a customer focused process improvement methodology used to identify and eliminate waste and to standardize work processes.

Kaizen
A facilitated group effort that examines wait time, duplicative work, and other waste; maps current process and desired future process, and creates plan to move from one to the other

Objectives
Ensure objectives are Specific, Measurable, Attainable, Relevant, and Timely; and that objectives are tied to goals and benchmarks

PDSA: Plan-Do-Study-Act
(Rapid Cycle Improvement) Also called Plan-Do-Check Act (PDCA); improve process or carry out change with four-stage, iterative model

Project Management Tools
Download templates for charters, work plans, status updates, storyboards, etc.

Radar Chart
Shows the gap between current and optimal performance for multiple factors related to performance

Run Chart
Tracks data over time to identify trends or patterns

Smart Chart
Plan communications strategies (used with permission from Spitfire Strategies)

Social/Organizational Network Analysis
Assess the informal staff relationships in an organization, to see how work truly happens and to build stronger teams using pre-existing relationships