Recruitment and Retention
Many rural EMS agencies face challenges in recruiting and retaining the volunteers who often play such a crucial role. By designating a recruitment manager and a volunteer coordinator, you can dedicate strategic resources toward recruitng and maintaining your staff. The following resources may help you attract new members to volunteer with your service and keep them there.
Writing a volunteer position description
Explaining the position for potential recruits lays out expectations early.
Finding daytime volunteers
Covering volunteer daytime shifts can be difficult due to employment work schedules. Consider recruiting a volunteer stay-at-home parent who could care for children while other parents are responding to calls.
Addressing concerns about EMS runs
Most people think EMS personnel primarily encounter “blood and guts” situations. Portraying what the typical EMS run actually entails can dispel misconceptions that might prevent recruits from volunteering.
Dane County District One EMS - Common Myths about EMS Runs (link no longer available)
By incorporating a few easy practices, your service can retain existing volunteers and avoid burnout.
Retention tools form the Virginia Office of Emergency Medical Services:
Keeping the Best! How to Use EMS Retention Principles
Provide incentives to volunteers through the Minnesota Ambulance Service Longevity Award and Incentive Program.
If you have suggestions for additional resources or feedback about the toolkit, contact Rachel Gunsalus in the Office of Rural Health and Primary Care at firstname.lastname@example.org or 651-201-4004.