Quality Improvement (QI) is the use of a deliberate and defined improvement process and the continuous and ongoing effort to achieve measurable improvements in the efficiency, effectiveness, performance, accountability, outcomes, and other indicators of quality that improve the health of the community.
Key Questions in QI
- What are we trying to accomplish?
- How will we know the change is an improvement?
- What changes can we make that will result in an improvement?
Guiding Principles of QI
- Develop a strong customer focus
- Continually improve all processes
- Involve employees
- Mobilize both data and team knowledge to improve decision making
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These Quality Improvement web pages are supported by funds made available from the Centers for Disease Control and Prevention, Office for State, Tribal, Local and Territorial Support, under the National Public Health Improvement Initiative (NPHII). The content of these pages is that of the authors and does not necessarily represent the official position of or endorsement by the Centers for Disease Control and Prevention.