Quality Improvement & Performance Management

Quality Improvement (QI)
is the use of a deliberate and defined improvement process and the continuous and ongoing effort to achieve measurable improvements in the efficiency, effectiveness, performance, accountability, outcomes, and other indicators of quality that improve the health of the community.
      Performance Management
uses data for decision-making, by setting objectives, measuring and reporting progress toward those objectives, and engaging in quality improvement activities when desired progress toward those objectives is not being made.

Key Questions in QI

  • What are we trying to accomplish?
  • How will we know the change is an improvement?
  • What changes can we make that will result in an improvement?

Guiding Principles of QI

  • Develop a strong customer focus
  • Continually improve all processes
  • Involve employees
  • Mobilize both data and team knowledge to improve decision making