Quality Improvement and Performance Management
QI and Performance Management
Quality Improvement (QI) is the use of a deliberate and defined improvement process and the continuous and ongoing effort to achieve measurable improvements in the efficiency, effectiveness, performance, accountability, outcomes, and other indicators of quality that improve the health of the community.
Performance Management uses data for decision-making, by setting objectives, measuring and reporting progress toward those objectives, and engaging in quality improvement activities when desired progress toward those objectives is not being made.
Key Questions in QI
- What are we trying to accomplish?
- How will we know the change is an improvement?
- What changes can we make that will result in an improvement?
Guiding Principles of QI
- Develop a strong customer focus
- Continually improve all processes
- Involve employees
- Mobilize both data and team knowledge to improve decision making
QI Processes, Tools, and Assistance / QI Toolbox
MDH has compiled nearly 40 quality improvement tools, giving step-by-step instructions on using each tool to assess a situation, make a decision, and plan a project.
The Public Health Quality Improvement Exchange, or PHQIX, hosts a number of quality improvement projects from local health departments in Minnesota. If you would like to explore projects completed by your neighbors, or have a project of your own to submit, visit:
A Customer Focus
Customer focus addresses how an organization listens to the voice of its customers, builds customer relationships, determines their satisfaction, and uses customer information to improve and identify opportunities for innovation or improvement.
More information on a customer focus is coming soon.
QI Training and Webinars
The MDH Public Health Practice Section hosts a number of online and in-person training and technical assistance sessions throughout the year, on topics like assessment and planning, QI and performance management, reporting, and more.
More QI Resources
There's much more out there than MDH can cover. You might find some of the following resources helpful: