2020 HuBERT Hints - Minnesota Dept. of Health

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2020 HuBERT Hints

December 2020 HuBERT Hints #2 (PDF)

    Important Dates
  • Friday, January 1, 2021: New Year’s Day – State Office and MN Help Desk CLOSED
  • Monday, January 18, 2021: Martin Luther King Jr. Day – State Office CLOSED; MN Help Desk AVAILABLE
    Nutrition Education
  • New Nutrition Education Cards Available in HuBERT
    My MN WIC App
  • Trouble with My MN WIC App?
    Reports
    New Infoview Report Templates
  • NEW - Breastfeeding Infants by Participation Month(s)
  • NEW - Counts of New Participants
    Revised Infoview Report Templates
  • REVISED - Count of Participants & Households Issued Benefits by Date & Time
  • REVISED - Due for Additional Education Contact & Local Use Question #2

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December 2020 HuBERT Hints #1 (PDF)

    Important Dates
  • Tuesday, December 15, 2020: 1st Quarter WIC Card Stock Order Due (all agencies must submit)
  • Friday, December 25, 2020: Christmas Day – State Office and MN Help Desk CLOSED
  • Friday, January 1, 2021: New Year’s Day – State Office and MN Help Desk CLOSED
    Formula Changes
  • Similac Spit Up – Change from 19 Kcal to 20 Kcal
    Tips, Guidance & Best Practices
  • Reset Local Reference Data Every Day!
    Reports
    New Infoview Report Templates
  • NEW - Formula Issued - Local Agency Breakdown & State Summary
  • NEW - Infants & Children Breastfeeding during Specified Time Period
    Revised Infoview Report Templates
  • REVISED - High Risk at Certs & MCAs by Staff ID

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November 2020 HuBERT Hints #2 (PDF)

    Important Dates
  • Wednesday, November 18, 2020: App Version 5.25 Update Available (Android Issue Fix)
  • Thursday, November 26, 2020: Thanksgiving Date – State Office and MN Help Desk CLOSED
  • Friday, November 27, 2020: Black Friday – State Office CLOSED and MN Help Desk AVAILABLE
    My MN WIC App
  • Issues with Version 5.2.4 Update on Android Phones – Fix Available
  • Some App Notifications Not Sent Last Week
    Tips, Guidance & Best Practices
  • New Forms on the MDH WIC Website
    Reports
    New Infoview Report Templates
  • NEW - Kept Appointments List
  • NEW - No Note Written for Certified Participants Not Physically Present at Cert
    Revised Infoview Report Templates
  • REVISED - Daily Appointments with PMI Number
  • REVISED - Medical Formula by Rx End Date
  • REVISED - Unduplicated Participation by WIC Type, Race Ethnicity and Cultural Identity

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November 2020 HuBERT Hints #1 (PDF)

    Important Dates
  • Wednesday, November 11, 2020: Veterans Day – State Office CLOSED; MN Help Desk AVAILABLE
  • Thursday, November 26, 2020: Thanksgiving Date – State Office and MN Help Desk CLOSED
  • Friday, November 27, 2020: Black Friday – State Office CLOSED and MN Help Desk AVAILABLE
    Tips, Guidance & Best Practices
  • HuBERT Hours of Availability - Do NOT User after Hours
  • Primary Cardholder Signature and Household Manual Certification Register Forms

Training
Security Training Modules

Reports
New Data and Reports Available on the MDH WIC Website and in Infoview

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October 2020 HuBERT Hints #2 (PDF)

Important Dates
Sunday, November 1, 2020 – Daylight Savings Ends (set clocks back one hour)

The SPIRIT Web Re-Engineering Project
Overview of Project

    Tips, Guidance & Best Practices
  • Magnetic Strips on WIC Cards
  • Trouble with My MN WIC App?

Training Modules
Revisions and Older Format

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October 2020 HuBERT Hints #1 (PDF)

Important Dates
My MN WIC App Update Available on Saturday, October 10, 2020

    Tips, Guidance & Best Practices
  • New Forms on the MDH WIC Website
  • MN Help Desk Contractor – Company Change

Reports
New Data and Reports Available on the MDH WIC Website and in Infoview

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September 2020 HuBERT Hints #4 (PDF)

Formula Changes
Similac Sensitive and Similac Total Comfort – Change from 19 Kcal to 20 Kcal

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September 2020 HuBERT Hints #3 (PDF)

Important Dates
Friday, September 18, 2020, 7:30PM – Monday, September 21, 2020, 6:00AM – HuBERT, Reports Environment and Infoview Unavailable

Important Dates
HuBERT, Reports Environment, and Infoview Unavailable during Server Conversion

Hardware
Can You Keep Laptops? Or Do They Need to Be Returned?

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September 2020 HuBERT Hints #2 (PDF)

    Important Dates
  • Tuesday, September 15, 2020: 4th Quarter WIC Card Stock Order Due (all agencies must submit)
  • Friday, September 18, 2020, 7:30PM – Monday, September 21, 2020, 6:00AM – HuBERT Unavailable

Important Dates
HuBERT Unavailable during Server Conversion

    Tips, Guidance & Best Practices
  • Issues with Local Agency HuBERT Change Request Form
  • Updated PDFs on MDH WIC Website – Ensure Most Recent Version
  • Reminder: Double-Check Your Email Address when Using New WIC Forms

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September 2020 HuBERT Hints #1 (PDF)

    Important Dates
  • Monday, September 7, 2020: Labor Day - State Office and MN Help Desk CLOSED
  • Tuesday, September 15, 2020: 4th Quarter WIC Card Stock Order Due (all agencies must submit)
  • Friday, September 18, 2020, 7:30PM – Monday, September 21, 2020, 6:00AM – HuBERT Unavailable

Important Dates
HuBERT Unavailable during Server Conversion

    Tips, Guidance & Best Practices
  • Deactivated Cards Cannot be Reassigned/Reactivated
  • General Reminders when Using the Change Household ID Guided Script (CHIDGS)
  • Assessing Redemption for a Household
  • New Form on the MDH WIC Website

FileZilla
FileZilla Update - Document Revised

    Reports
  • What HuBERT Pre-defined Reports Does Your Agency Use?
  • Cash-Value Benefit (CVB) Redemption Reports

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August 2020 HuBERT Hints #1 (PDF)

    Important Dates
  • Saturday, August 22, 2020: FileZilla Update
  • Monday, September 7, 2020: Labor Day - State Office and MN Help Desk CLOSED
  • Tuesday, September 15, 2020: 4th Quarter WIC Card Stock Order Due (all agencies must submit)

FileZilla
FileZilla Update on August 22, 2020

Tips, Guidance & Best Practices
New forms on the MDH WIC Website

Reports
New Data and Reports Available on the MDH WIC Website and in Infoview 4.1

    New Infoview Report Templates
  • NEW - Appointments with Clinic Location
  • NEW - Benefits Issued by PFDTU
  • NEW - LOcal Use Questions #1 and #2 FOR CERTIFICATIONS & COMPLETED MCAS

    Revised Infoview Report Templates
  • REVISED - Daily Appointments
  • REVISED - Due for Additional Education Contact & Local Use Question #2
  • REVISED - Medical Clinics

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July 2020 HuBERT Hints #2 (PDF)

My WIC App
New Message to be Sent on Friday, July 31, 2020

    Reports
    Revised & New Infoview Report Templates
  • NEW - Scheduled Appointments
  • REVISED - Staff & Clinic Productivity

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July 2020 HuBERT Hints #1 (PDF)

Important Dates
Thursday & Friday, July 9-10, 2020 – Infoview UNAVAILABLE due to Maintenance.

Tips, Guidance & Best Practices
Video Formats and TeleWIC Visits

My WIC App
Notifications and Messages

Reports
New Data and Reports Available on the MDH WIC Website and in Infoview 4.1

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June 2020 HuBERT Hints #2 (PDF)

    Important Dates
  • Friday, July 3, 2020 - Observation of Independence Dat - MN Help Desk and State Office CLOSED
  • Thursday & Friday, July 9-10, 2020 – Infoview UNAVAILABLE due to Maintenance.

Tips, Guidance & Best Practices
WIC Forms and reCAPTCHA

Training
Revised Training Modules - Income Assessment

    Reports
    Revised & New Infoview Report Templates
  • REVISED - Count of Participants Issued Medical Formula by Specified Agency and State
  • REVISED - Medical Formula Issued by PFDTU
  • REVISED - Overdue Certs
  • NEW - Statewide Count of New Participant Certifications and Recertifications by WIC Type and Race/Ethnicity
  • NEW - Unduplicated Calendar, Federal and State Fiscal Year Participant Lists and Statewide Counts

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June 2020 HuBERT Hints #1 (PDF)

    Important Dates
  • Monday, June 15, 2020 – Third Quarter MN WIC Card Order Form Due (All Agencies Must Submit)

    Since emergency orders for WIC Cards cannot be submitted, all agencies are required to submit a WIC Card order, even if no cards need to be ordered, by Monday, June 15th. This is to confirm that all agencies have reviewed their card stock and ensured that they have enough cards to last for the next six months. If no cards need to be ordered, enter None into the Number of Boxes field on the MN WIC Card Order Form. Please see page 2 of the September 2019 HuBERT Hints #2 for more information about how to determine the number of boxes to order.

  • Thursday & Friday, July 9-10, 2020 – Infoview UNAVAILABLE due to Maintenance.

FileZilla
Unknown Certificate Message Will Display when Connecting to FileZilla/FTP Site

Identified Bugs/Issues in HuBERT
Incorrect Description Displays on Direct Shipped Benefit Items Screen

Reports & Data
Percent Change in Caseload

My MN WIC App
Did You Know...?

Training
Revised Training Modules - Income Assessment

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May 2020 HuBERT Hints #1 (PDF)

    Tips, Guidance & Best Practices
  • Cute PDF Option for Printing Documents
  • If You Have a Signature Pad Issue
  • Remember to Select Correct WIC Category when Completing Initial Contact for Women
    Reports
    Revised & New Infoview Report Templates
  • REVISED - Initial Contact Requirements Not Met
  • NEW - Currently Certified Households
  • NEW - Daily Staff Productivity
  • NEW - Due, or One Month Overdue, for Certs or MCAs & Due for Nutrition Visit with Local Use Question #1
  • NEW - Group Class Roster
  • NEW - Group Education Classes and Local Use Question #1
  • NEW - New Households
  • NEW - Statewide Count of Children Returned to WIC

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April 2020 HuBERT Hints #2 (PDF)

Tips, Guidance & Best Practices
Help Desk Oversight by State Office

    Reports
    New and Revised Infoview Report Templates
  • NEW - Statewide Count of New Participant Certifications by WIC Type and Race/Ethnicity
  • NEW - Pending Proof of Income, Identity and/or Residency
  • NEW - Unduplicated Count by Specified Zip Codes
  • NEW - Unknown Height/Weight & COVID-19 Exception Reason

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April 2020 HuBERT Hints #1 (PDF)

Tips, Guidance & Best Practices
Entering Income Records when Pending Proof

Bugs/Issues in HUBERT
Unknown Height/Weight Button Results in Subsequent Measurements Having the Incorrect Default Position of Standing for Participants 0-24 Months Old (TMP-162)

Training
Revised Training Modules

    Reports
    New and Revised Infoview Report Templates
  • NEW - Incomplete Certifications
  • NEW - Participants Not Issued Benefits on Date of WIC Contact
  • REVISED - eWIC-Ready Pharmacies
  • REVISED - eWIC-Ready Stores
  • REVISED - Monthly Participation by Current County of Residence
  • REVISED - Monthly Participation by Current Zip Code of Residence
  • REVISED - Participants Issued Benefits

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March 2020 HuBERT Hints #1 (PDF)

    Important Dates
  • Sunday, March 8, 2020 – Daylight Savings Begins (set clocks forward one hour).
  • Sunday, March 15, 2020 – Second Quarter MN WIC Card Order Form Due (All Agencies Must Submit)
    Since emergency orders for WIC Cards cannot be submitted, all agencies are required to submit a WIC Card order, even if no cards need to be ordered, by Sunday, March 15th. This is to confirm that all agencies have reviewed their card stock and ensured that they have enough cards to last for the next six months. If no cards need to be ordered, enter None into the Number of Boxes field on the MN WIC Card Order Form. Please see page 2 of the September 2019 HuBERT Hints #2 for more information about how to determine the number of boxes to order.
  • Thursday & Friday, March 19-20, 2020 – Infoview UNAVAILABLE due to Maintenance.

Tips, Guidance & Best Practices
Reminder: Select the Authorized/Alternative Rep Rows when Setting Primary Card Holder

Bugs/Issues in HUBERT
"Index Out of Range" Error Displays when Issuing Benefits to New Household Member (CDP-378)

    Training
  • Training Modules
  • eWIC Cheat Sheets - Where Are They?

Reports
Plans for Food Category Redemption Data

New Data and Reports Available on the MDH WIC Website and in Infoview

    New and Revised Infoview Report Templates
  • NEW - Certified Participants with Address at Time of Cert
  • NEW - Referral Contact(s) at Any Time & Current Age
  • REVISED - Referral Contact(s) during Specified Time Period & Current Age

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February 2020 HuBERT Hints #1 (PDF)

    Important Dates
  • Tuesday & Wednesday, February 4-5, 2020 - Training Database UNAVAILABLE due to Maintenance
  • Monday, February 17, 2020 - President's Day - Help Desk AVAILABLE; State Office CLOSED
    Tips, Guidance & Best Practices
  • New WIC Direct Training Database URL for Obtaining WIC Cards
  • Participant Death

Training
Training Module

    Reports
  • New Data and Reports Available on the MDH WIC Website and in Infoview
  • New and Revised Infoview Report Templates
  • REVISED - Staff & Clinic Productivity

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January 2020 HuBERT Hints #2 (PDF)

Important Dates
Tuesday & Wednesday, February 4-5, 2020 - Training Database UNAVAILABLE due to Maintenance

Tips, Guidance & Best Practices
App Prompts User to Enter State WIC ID when Registering, instead of WIC Card Number, and User Cannot See Benefits on My MN WIC App

Training
Training Modules

    Reports
    New and Revised Infoview Report Templates
  • NEW - Daily Appointments by Houshold ID with Local Use Question #1
  • NEW _ Due for Additional Education Contact & Local Use Question #2
  • NEW - Local Use Questions #1 and #2 by Answer date
  • NEW - Preliminary Calendar Year 2019 Unduplicated Participant Reports
  • NEW - Total Replacement WIC Cards

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January 2020 HuBERT Hints #1 (PDF)

Important Dates
Monday, January 20, 2020 - Martin Luther King Day - State Office CLOSED and MN Help Desk AVAILABLE

    Tips, Guidance & Best Practices
  • Reminder about Risk Factor 425X
  • Unable to Reissue Benefits if Not Reissued during Change Household ID Guided Script
  • Food Items Cannot Be Modified Using Food Adjustment Wizard if Past a Participant's Categorical Ineligibility Date
    Training
  • Potential Duplicate Participants Quick Reference
  • Training Modules

Reports
Exporting Infoview Reports with Input Controls to Excel

New Data and Reports Available on the MDH WIC Website and in Infoview

    New and Revised Infoview Report Templates
  • REVISED - One Call: Future Appts with Authorized Rep's First Name
  • REVISED - One Call: Future Appts with Participant's First Name
  • REVISED - Terminated, Inelig. & Categorically Inelig. by Staff or System

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Updated Monday, 04-Jan-2021 06:27:41 CST