What the Office of Health Facility Complaints Can Investigate

We investigate:

• Complaints relating to quality of life and quality of care at health care facilities/agencies including resident rights concerns.
• Minnesota licensed facilities:
  • hospitals
  • nursing homes
  • boarding care homes
  • supervised living facilities
  • assisted living and home health agencies
• Individuals or organizations exempted from licensure per MS 144A.46, Subd. 2.
• Allegations of child maltreatment in non-licensed personal care provider organizations.
• Personal care assistance (PCAs) staff working in home care agencies.

We are not able to investigate:

• Billing or insurance concerns.
• Medical clinics.
• Personal care assistance who do not work for a home care agency.

If you are unsure where to file your complaint, contact the Office of Health Facilities Complaints.