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Contact Info
Minnesota WIC Program
651-201-4444
800-657-3942 (toll-free)

Contact Info

Minnesota WIC Program
651-201-4444
800-657-3942 (toll-free)

Local Agency HuBERT Support

THE INFORMATION ON THIS WEBPAGE IS FOR WIC STAFF ONLY.

If you want to apply to receive WIC benefits, please Apply for WIC.

If you receive WIC benefits and need assistance, please contact your WIC clinic.

MN WIC Local Agency staff person's first call for assistance when:

  • Trouble-shooting issues with HuBERT software.
  • Resetting HuBERT, Reports Environment, and Infoview passwords.
  • Resolving issues with state-owned hardware or computer equipment.

FOR WIC STAFF ONLY

Support is available Monday through Friday from 7:00 a.m. to 7:00 p.m. by phone or email:

  • Phone: 1-800-488-8799 - press 2, 2 for the regular help line.
    Press 2, 1 if urgent (unable to issue benefits or serve participants).
  • Email: mnhelpdesk@gainwelltechnologies.com

You will need to provide your Local Agency ID, your name, and the participant record's Household ID/State WIC ID if appropriate.

Information System's Hours

The HuBERT software, Reports Environment and Infoview are only available during the following hours:

  • Monday - Friday between 7:00 a.m. and 8:00 p.m.
  • Saturday between 7:00 a.m. and 12:00 p.m.
  • Sunday between 7:00 a.m. and 2:00 p.m.

The WIC Information System must NOT be used after-hours. Maintenance and processes, such as End-of-Day and End-of-Month, need to be performed on the database servers every evening and during the weekend. Using the Information System when not available may interrupt the necessary maintenance and have statewide ramifications on the system including system timeouts and data issues.

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Last Updated: 08/17/2023