MIS & Data Unit Communications

9/18/25 - Mobile app update & WINNIE release 3.5.1

Mobile app update version 9.1.0 available this Saturday

An update to the WIC App, version 9.1.0, will be available this Saturday, September 20. The update will either automatically install, or the user will have to go to the App Store (iOS) or Google Play (Android) to install the update, depending on how their phone is setup.

This update makes the app more accessible, informative, and user-friendly, and includes these new features:

• View purchases: Users can see purchased items, including the purchase date and the store name, in Benefits.
• Appointment reminders: Users can add their WIC appointments directly to their personal phone calendar.
• Somali language option: Users can change the app to Somali by adjusting the language in the app settings.
• Social media links: Users can open links within the app to MDH WIC’s Facebook, Instagram, LinkedIn, and YouTube pages.

The following app notification will be sent on Sept. 20:

• Subject: WIC App Updates Are Here!
• Message: New features are now available in your WIC app! You can view items you purchased, add appointments to your phone calendar, switch to Somali, and find WIC on social media. Visit the App Store or Google Play to update your app and explore what's new! Minnesota WIC App Messages (Español/Somali/English)

Please encourage your app users to update their app (if not automatic) and explore these new features. Thank you for your continued support in helping participants get the most out of the WIC experience.

WINNIE release 3.5.1 coming in October

WINNIE Release 3.5.1 will be put into Production on Saturday, Oct. 25. All WINNIE environments (WINNIE, Training, Infoview, Mobile Management) will be unavailable between Friday, Oct. 24 at 8:00 p.m. – 7:00 a.m. Monday, Oct. 27. This release will have about 50 bug fixes. Watch for the WINNIE the Scoop newsletter in an email on Thursday, Oct. 2, with more information about the release and a link to the Release 3.5.1 document detailing the changes and bug fixes in WINNIE.

Back to top

9/16/25 - Trouble-shooting: MFA Page Not Displaying after Logging into Mobile Management

When logging into Mobile Management, you are now required to enter an MFA code. There have been instances in which the MFA code page is not displaying after you enter your password and click the Login button (you will receive the MFA email).

If this occurs, you will need to refresh the page.

Simple refresh: click the refresh icon to the left of the address bar. The MFA page with the green MFA message should display.

If it doesn’t, try clearing the caches with a hard reload/refresh. These are the steps for either Microsoft Edge or Google Chrome:

• Click the horizontal ellipses icon in the top right corner of the browser window.
• Select More tools.
• Select Developer tools.
• With the Developer tool panel open, right-click the refresh icon to the left of the address bar.
• Select:
  • Google Chrome: Empty Cache and Hard Reload
  • Microsoft Edge: Empty Cacher and Hard Refresh

If you still don’t see the MFA page or need further assistance, please contact the MN Help Desk at 1-800-488-8799, press 2, 2.

Back to top

9/11/25 - Upcoming WINNIE Availability and Mobile Management Update

A Mobile Management update will be installed this weekend. Beginning 8:00 p.m. on Friday, Sept. 12 through 7:00 a.m. Monday, Sept. 15, all WINNIE environments (Clinic, Training, Mobile Management, and Infoview) will be UNAVAILABLE.

Overview

This Mobile Management update includes the following two changes:

Multi-factor authentication (MFA) required after login

Beginning Monday, Sept. 15, as a new security measure, Mobile Management users will be required to enter an MFA code each time they log in. The green MFA message will display after each login.

The MFA code will be sent to the same email associated with your WINNIE login. You should receive the MFA code relatively quickly in your email. The code is valid for 15 minutes.

Enter the MFA code and click the OK button. You can click the Resend Code link if the code is no longer valid once entered.

The Mobile Management and Contact Us Overview (PDF) document has been updated to reflect this change.

Browser tab name updated

The Mobile Management browser tab currently displays:

After the update, the tab will display:

Back to top

8/21/25 - Food Support Changing to SNAP in WINNIE

As of August 25, “Food Support” will be renamed “SNAP (Supplemental Nutrition Assistance Program)” in the income Adjunctive Eligibility - Program dropdown in WINNIE.

Historically, this program was known as Food Stamps or Food Support and this change aligns WINNIE with the actual name used in Minnesota and across the country. All historical records where “Food Support” was previously selected will automatically update to the changed name.

Back to top