MIS & Data Unit Communications

10/28/25 - Resolved: error when saving Nutrition Assessment contacts

Issue

The Help Desk received a number of calls earlier today about users getting an error message when trying to save a Nutrition Assessment contact. After closing the error message, a Nutrition Education contact displayed with a date but none of the inputted information displayed, and users were unable to edit that contact or add a new one.

This issue was caused by a consignment number stored with the record that was unable to increment when the contact was being saved. Gainwell updated a stored procedure to the backend of WINNIE that corrected the issue, and users should no longer be seeing this error when saving a Nutrition Assessment contact.

Documentation of contact

For users that received this error, the contents of the Nutrition Assessment contact did not save, only a record indicating that there was a contact. A note, with the Subject Cert Info/Nutrition Education, should be added indicating that a Nutrition Assessment contact was completed and including anything significant or important from the assessment for continuity of care. (This information can also be included in a SOAP note if it hasn’t been completed or can still be edited.)

We apologize for the inconvenience this issue may have caused.

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10/27/25 - IMPORTANT! Default food packages 7 and 7+

Issue

In order to prepare for the implementation of the new food package rules in 2026, some changes were made to the milk substitution rules in the back-end of WINNIE in Release 3.5. Since the new food rule removes the 1 lb. of cheese that must be currently issued as part of food packages 7 and 7+, as well as decreasing the milk food benefit, these back-end changes removed the 1 lb. of cheese from our default food packages 7 and 7+, and with our current milk maximums, you are unable to manually add the cheese back into the food packages.

Work-around

The State is increasing the maximum amount of milk allowed so that we can add the 1 lb. of cheese back to default food packages 7 and 7+.

Potential for over-issuance

However, by increasing the allowed milk in the back-end of WINNIE, you will be able to potentially over-issue milk if you inappropriately remove the extra lb. of cheese provided in food package 7 and 7+.

To ensure you are issuing the correct amount of milk, food packages 7 and 7+ must always provide 1 lb. of cheese. Do not remove the cheese if the participant doesn’t want it because they cannot be issued the extra 3 quarts of milk to replace the cheese, even though WINNIE will now allow it. Advise the participant that they don’t have to purchase it.

Maximum amount of milk allowed:

• FP 7: 24 quarts milk (no yogurt + 1 lb. cheese)
• FP 7+: 36 quarts milk (no yogurt + 1 lb. cheese)

Must refresh WINNIE

You must refresh WINNIE for the default food packages 7 and 7+ containing cheese to display in WINNIE today. Click the browser refresh icon. Verify if issuing these food packages today that they do contain 1 lb. of cheese.

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10/23/25 - All WINNIE environments unavailable this weekend

WINNIE release 3.5.1 is being installed on Saturday, Oct. 25. All WINNIE environments (Production, Training, Mobile Management, and Infoview) will be unavailable from 8:00 PM on Friday, Oct. 24 through 7:00 AM Monday, Oct. 27.

On Oct. 27, the first day of clinic after installation, it may take longer to login as the system pulls down new information to your computer.

All WINNIE users should review the WINNIE Release 3.5.1 Document prior to Oct. 27. This document details system/software changes and bug fixes included in release 3.5.1.

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10/20/25 - MN Help Desk phone update

3:28 PM

The MN Help Desk phone line is currently working again, although some issues are still occurring with recording calls. You should be able to call the Help Desk for assistance but if you experience any issues, please send an email to the Help Desk instead.

• Call 1-800-488-8799.
• Email mnhelpdesk@gainwelltechnologies.com.

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10/20/25 - MN Help Desk phone line currently down

12:03 PM

The MN Help Desk phone line is currently unavailable due to the global AWS outage. If you are having issues, please try to email the Help Desk at mnhelpdesk@gainwelltechnologies.com. However, there have been some random issues with the Help Desk email as well.

We appreciate your patience while waiting for this issue to resolve.

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10/7/25 - Store transaction issue this morning

Between 10:13 – 10:50 AM this morning, there were store transactions issues for participants shopping during that time. Although we are still researching the causes of the issue, it appears that the issue has been resolved.

The state will continue closely monitoring store transactions throughout the rest of the day to ensure participants are being served.

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9/18/25 - Mobile app update & WINNIE release 3.5.1

Mobile app update version 9.1.0 available this Saturday

An update to the WIC App, version 9.1.0, will be available this Saturday, September 20. The update will either automatically install, or the user will have to go to the App Store (iOS) or Google Play (Android) to install the update, depending on how their phone is setup.

This update makes the app more accessible, informative, and user-friendly, and includes these new features:

• View purchases: Users can see purchased items, including the purchase date and the store name, in Benefits.
• Appointment reminders: Users can add their WIC appointments directly to their personal phone calendar.
• Somali language option: Users can change the app to Somali by adjusting the language in the app settings.
• Social media links: Users can open links within the app to MDH WIC’s Facebook, Instagram, LinkedIn, and YouTube pages.

The following app notification will be sent on Sept. 20:

• Subject: WIC App Updates Are Here!
• Message: New features are now available in your WIC app! You can view items you purchased, add appointments to your phone calendar, switch to Somali, and find WIC on social media. Visit the App Store or Google Play to update your app and explore what's new! Minnesota WIC App Messages (Español/Somali/English)

Please encourage your app users to update their app (if not automatic) and explore these new features. Thank you for your continued support in helping participants get the most out of the WIC experience.

WINNIE release 3.5.1 coming in October

WINNIE Release 3.5.1 will be put into Production on Saturday, Oct. 25. All WINNIE environments (WINNIE, Training, Infoview, Mobile Management) will be unavailable between Friday, Oct. 24 at 8:00 p.m. – 7:00 a.m. Monday, Oct. 27. This release will have about 50 bug fixes. Watch for the WINNIE the Scoop newsletter in an email on Thursday, Oct. 2, with more information about the release and a link to the Release 3.5.1 document detailing the changes and bug fixes in WINNIE.

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9/16/25 - Trouble-shooting: MFA Page Not Displaying after Logging into Mobile Management

When logging into Mobile Management, you are now required to enter an MFA code. There have been instances in which the MFA code page is not displaying after you enter your password and click the Login button (you will receive the MFA email).

If this occurs, you will need to refresh the page.

Simple refresh: click the refresh icon to the left of the address bar. The MFA page with the green MFA message should display.

If it doesn’t, try clearing the caches with a hard reload/refresh. These are the steps for either Microsoft Edge or Google Chrome:

• Click the horizontal ellipses icon in the top right corner of the browser window.
• Select More tools.
• Select Developer tools.
• With the Developer tool panel open, right-click the refresh icon to the left of the address bar.
• Select:
  • Google Chrome: Empty Cache and Hard Reload
  • Microsoft Edge: Empty Cacher and Hard Refresh

If you still don’t see the MFA page or need further assistance, please contact the MN Help Desk at 1-800-488-8799, press 2, 2.

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9/11/25 - Upcoming WINNIE Availability and Mobile Management Update

A Mobile Management update will be installed this weekend. Beginning 8:00 p.m. on Friday, Sept. 12 through 7:00 a.m. Monday, Sept. 15, all WINNIE environments (Clinic, Training, Mobile Management, and Infoview) will be UNAVAILABLE.

Overview

This Mobile Management update includes the following two changes:

Multi-factor authentication (MFA) required after login

Beginning Monday, Sept. 15, as a new security measure, Mobile Management users will be required to enter an MFA code each time they log in. The green MFA message will display after each login.

The MFA code will be sent to the same email associated with your WINNIE login. You should receive the MFA code relatively quickly in your email. The code is valid for 15 minutes.

Enter the MFA code and click the OK button. You can click the Resend Code link if the code is no longer valid once entered.

The Mobile Management and Contact Us Overview (PDF) document has been updated to reflect this change.

Browser tab name updated

The Mobile Management browser tab currently displays:

After the update, the tab will display:

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8/21/25 - Food Support Changing to SNAP in WINNIE

As of August 25, “Food Support” will be renamed “SNAP (Supplemental Nutrition Assistance Program)” in the income Adjunctive Eligibility - Program dropdown in WINNIE.

Historically, this program was known as Food Stamps or Food Support and this change aligns WINNIE with the actual name used in Minnesota and across the country. All historical records where “Food Support” was previously selected will automatically update to the changed name.

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