Quality Improvement & Performance Management
About quality improvement and performance management: Quality improvement is the use of a deliberate and defined improvement process and the continuous and ongoing effort to achieve measurable improvements. Performance management uses data for decision-making, by setting objectives, measuring and reporting progress toward those objectives.
Customer focus: Customer focus addresses how an organization listens to the voice of its customers, builds customer relationships, determines their satisfaction, and uses customer information to improve and identify opportunities for innovation or improvement.
Public Health and QI Toolbox: MDH has compiled nearly 40 quality improvement tools, giving step-by-step instructions on using each tool to assess a situation, make a decision, and plan a project.
Training and webinars: QI and performance management: The MDH Center for Public Health Practice hosts a number of online and in-person training and technical assistance sessions throughout the year, on topics like assessment and planning, QI and performance management, reporting, and more.
QI Community of Practice: The Minnesota QI Community of Practice is open to any and all local and/or tribal public health staff within Minnesota. The meetings include sharing information and experiences with each other so members can learn from each other, and have the opportunity to develop themselves professionally.
Need technical assistance? The MDH Center for Public Health Practice can help: Help and TA available to local and tribal public health.